Hello
I purchased my laptop last year and it came with Microsoft Office 2010 Word, and Excel, already installed. I have had no problems with it until now. I simply accessed it from the desktop icon when I needed to use it. Windows did a major update five days ago and although I was able to use Word for the next few days, when I tried to use it today I found that it had completely disappeared from the PC. I can access a new version but I need the original one because it has important documents on it.
I am afraid I am not technically-savvy so I hope that someone can tell me how to restore it, please.
I have noticed that the spec on the PC when I purchased it said that it came with Microsoft Office 2010 Word installed but looking at the Tech Support Guy System Info that I have pasted below, it is described as OS Version: Microsoft Windows 10 Home, 64 bit. I don't know why there is a difference.
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A6-9220 RADEON R4, 5 COMPUTE CORES 2C+3G, AMD64 Family 21 Model 112 Stepping 0
Processor Count: 2
RAM: 3981 Mb
Graphics Card: AMD Radeon(TM) R4 Graphics, 80 Mb
Hard Drives: C: 832 GB (770 GB Free); D: 98 GB (97 GB Free);
Motherboard: HP, 8330
Antivirus: Windows Defender, Disabled
I purchased my laptop last year and it came with Microsoft Office 2010 Word, and Excel, already installed. I have had no problems with it until now. I simply accessed it from the desktop icon when I needed to use it. Windows did a major update five days ago and although I was able to use Word for the next few days, when I tried to use it today I found that it had completely disappeared from the PC. I can access a new version but I need the original one because it has important documents on it.
I am afraid I am not technically-savvy so I hope that someone can tell me how to restore it, please.
I have noticed that the spec on the PC when I purchased it said that it came with Microsoft Office 2010 Word installed but looking at the Tech Support Guy System Info that I have pasted below, it is described as OS Version: Microsoft Windows 10 Home, 64 bit. I don't know why there is a difference.
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A6-9220 RADEON R4, 5 COMPUTE CORES 2C+3G, AMD64 Family 21 Model 112 Stepping 0
Processor Count: 2
RAM: 3981 Mb
Graphics Card: AMD Radeon(TM) R4 Graphics, 80 Mb
Hard Drives: C: 832 GB (770 GB Free); D: 98 GB (97 GB Free);
Motherboard: HP, 8330
Antivirus: Windows Defender, Disabled