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HP Officejet 6600 stopped scanning

359 views 4 replies 4 participants last post by  Couriant 
#1 ·
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G, AMD64 Family 21 Model 48 Stepping 1
Processor Count: 4
RAM: 11211 Mb
Graphics Card: AMD Radeon(TM) R7 Graphics, 1024 Mb
Hard Drives: C: 1861 GB (1735 GB Free);
Motherboard: LENOVO, Bantry CRB
Antivirus: Avira Antivirus, Enabled and Updated

I am able to copy and print but cannot scan to the PC. Ran the trouble shooter and it could not fix the problem.
Any suggestions?
 
#2 ·
Try uninstalling the driver/software and downloading a fresh copy and installing and setting it up. Leave your printer connected and all setup....just keep it turned off. During the install process it will tell you to connect the printer to PC via printer cable....just turn on printer and click next.

If this doesn't work then the scanner may be broken. It might be able to be repaired versus buying a new one.
 
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