I am trying to sell my Acer Nitro 5 and had met someone willing to purchase it. I went to hard reset it and it gave the normal options of wiping all user data from my 2 hard drives, while it was performing it instantly went to 10% and stopped there for 5 hours, the computer went without power while delivering it and it shut off. When I powered it on it all looked the same, it had my background and my account, but when I punched in the pin it said it was invalid, I set a new one through my email and when I went on my account nothing changed, everything was still there. This is where te problem comes in, I tried doing another reset but this time it instantly gave me a prompt saying "There was a problem resetting your PC. No changes were made."
I'm not the most tech savvy and I'm unsure if this problem belongs on this thread so my apologies if it doesn't but I need help, I tried looking this problem up on Google and YouTube, bu the few results it had didn't work.
Please help.
At the start of the install when asked where to install 10 to Delete all the existing partitions then continue the install and 10 will automatically make the partitions it needs.
10 clean install guide here :- https://www.howtogeek.com/224342/how-to-clean-install-windows-10/
Is there a video tutorial you can link me to? This is all pretty confusing to me
Also is this going to cost money to fix? Or is it a pretty easy fix?
Thanks
The link to the videos you sent me told me to download it through a USB stick, restart the pc and put it as boot priority in bios
Is there a faster way I can contact you? Because it seems like I'm having a lot of these issues
I went and put it as the boot priority and I did the steps to install it, it would get done installing and then restart back to the beginning, it did this a few times and now its stuck on a black screen with the word "acer" in green on it, no loading circle or bar, it's been like this for almost an hour
Exactly....I wish MS would have told someone about that. I had to learn that the hard way myself. Not like the good old days where there were several reboots involved.
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