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Computer is connected to internet but is having major issues

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726 views 2 replies 2 participants last post by  Couriant 
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Ok so I have my Alienware laptop that Ive loved so far up until a few days ago when many of the online features have suddenly stopped working, I am able to go on YouTube and Google but Windows does not recognize I am connected to the internet, Steam and other game services are almost entirely unavailable using Networking Error codes, and Captcha doesnt work either (kind of a side thing I noticed) thing is my roomates can all play just fine on their laptops and we tried resetting the router as well as I have hard reset my laptop AND factory reset it, Im at my wits end and Im currently struggling with Dell support as the MCX that sold it to me sold it a week after the manufacturer warranty expired so Im currently sol for the moment, any ideas or anything I can further clarify to get some help?
 
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