Recently we moved. I have set up the desktop computer we had and it turns on, allows me to put in the password and opens an "AVG secure browser" - but the computer shuts down as soon as I try to do anything else. It is an ASUS Thermaltake hard drive running Windows 10. I have tried a number of times and it does the same thing every time. Any assistance would be greatly appreciated. Today Dec 9th, I have managed to boot the desktop in safe mode and done this : from this website https://www.pcworld.com/article/297...he-windows-desktop-then-freezes-now-what.html
Once you've booted into Safe Mode, right-click the taskbar and select Task Manager. When the Task Manager opens click More details in the lower left corner, and then in the larger Task Manager window click the Startup tab.
You can tell which autoloaders are enabled by reading the "Status" column. Note which ones are enabled so that you can return to the original configuration if need be. Then single-click each enabled program and select Disabled in the lower-right corner.
Once they're disabled
When you're done, reboot to get out of Safe Mode. If your initial problem has gone away, bring up the Startup tab again in Task Manager and experiment. Enable and disable autoloaders, and reboot, until you find the culprit. (After you find the culprit, you'll have to boot into Safe Mode again to disable it.) Consider whether you need this type of program-or, if you do, whether you should switch to a competitor.
If the problem persists, you should take a good look at your drivers
Once I did this I re-booted I was able to set up a network connection - and log in - However the computer shut down again when I went to the taskbar to type .
Once you've booted into Safe Mode, right-click the taskbar and select Task Manager. When the Task Manager opens click More details in the lower left corner, and then in the larger Task Manager window click the Startup tab.
You can tell which autoloaders are enabled by reading the "Status" column. Note which ones are enabled so that you can return to the original configuration if need be. Then single-click each enabled program and select Disabled in the lower-right corner.
Once they're disabled
When you're done, reboot to get out of Safe Mode. If your initial problem has gone away, bring up the Startup tab again in Task Manager and experiment. Enable and disable autoloaders, and reboot, until you find the culprit. (After you find the culprit, you'll have to boot into Safe Mode again to disable it.) Consider whether you need this type of program-or, if you do, whether you should switch to a competitor.
If the problem persists, you should take a good look at your drivers
Once I did this I re-booted I was able to set up a network connection - and log in - However the computer shut down again when I went to the taskbar to type .