Hello, I am not entirely sure about the origin of my issues, so I chose this forum as it seems likely to be relevant subject.
About a week ago I began having strange issues on my laptop. For example, if I were to visit twitch.tv, I would receive this screen Then, after refreshing, it would load partially, including a video player that functions fine, providing the stream with no lag, but most the other elements would not load, and it looked mostly like a blank "HTML page." After some more refreshes, it would be almost completely loaded, except for a few exceptions in the site function which would load with the error message "failed to load module."
After a few days I got around to doing malware scans, clean-up programs, and ultimately reformatting the computer. I followed this website's completely clean windows reset guide, cleaning all partitions of the harddrive. Windows decided to force me to make an account, and when it was time to send my cellphone a code to confirm my account, it gave me a message like "invalid request," and forced me to go back and step and repeat it 4-5 times, until it finally sent me a code. I experience issues just like this in online gaming, too. I will queue into the matchmaking for a game, only to fail to connect 2-10 times in a row (fortunately, Legends of Runeterra has a very quick queue,) before connecting to flawless gaming experience for the duration of the match.
Likewise, my google inbox will not refresh properly, and I had to freshly load up the tab for my inbox a few times before I could confirm my account here.
Thank you very much for reading, and if you have any advice for how to research a solution, or direct forum support, it would be greatly appreciated. I'd like to have an idea of what I'm dealing with before I pay a technician for help.
P.S. here is a "speccy" if this helps. Hopefully it doesn't contain info I should keep private, I don't see anything concerning to me http://speccy.piriform.com/results/3ebggd42aKiZhTJgUfl1YF5
The make and model is an Acer Aspire 3 A315-21-4808, and I have the network card drivers updated
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20200125114947.000000-240
Processor: AMD A4-9125 RADEON R3, 4 COMPUTE CORES 2C+2G, AMD64 Family 21 Model 112 Stepping 0, CPU Count: 2
Total Physical RAM: 8 GB
Graphics Card: AMD Radeon(TM) R3 Graphics, 512 MB
Hard Drives: C: 930 GB (895 GB Free);
Motherboard: SR Squirtle_SR, ver V1.12, s/n NBGNV1100N85005BEE7600
System: Insyde Corp., ver ACRSYS - 1, s/n NXGNVAA00885005BEE7600
Antivirus: Windows Defender, Enabled and Updated
About a week ago I began having strange issues on my laptop. For example, if I were to visit twitch.tv, I would receive this screen Then, after refreshing, it would load partially, including a video player that functions fine, providing the stream with no lag, but most the other elements would not load, and it looked mostly like a blank "HTML page." After some more refreshes, it would be almost completely loaded, except for a few exceptions in the site function which would load with the error message "failed to load module."
After a few days I got around to doing malware scans, clean-up programs, and ultimately reformatting the computer. I followed this website's completely clean windows reset guide, cleaning all partitions of the harddrive. Windows decided to force me to make an account, and when it was time to send my cellphone a code to confirm my account, it gave me a message like "invalid request," and forced me to go back and step and repeat it 4-5 times, until it finally sent me a code. I experience issues just like this in online gaming, too. I will queue into the matchmaking for a game, only to fail to connect 2-10 times in a row (fortunately, Legends of Runeterra has a very quick queue,) before connecting to flawless gaming experience for the duration of the match.
Likewise, my google inbox will not refresh properly, and I had to freshly load up the tab for my inbox a few times before I could confirm my account here.
Thank you very much for reading, and if you have any advice for how to research a solution, or direct forum support, it would be greatly appreciated. I'd like to have an idea of what I'm dealing with before I pay a technician for help.
P.S. here is a "speccy" if this helps. Hopefully it doesn't contain info I should keep private, I don't see anything concerning to me http://speccy.piriform.com/results/3ebggd42aKiZhTJgUfl1YF5
The make and model is an Acer Aspire 3 A315-21-4808, and I have the network card drivers updated
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20200125114947.000000-240
Processor: AMD A4-9125 RADEON R3, 4 COMPUTE CORES 2C+2G, AMD64 Family 21 Model 112 Stepping 0, CPU Count: 2
Total Physical RAM: 8 GB
Graphics Card: AMD Radeon(TM) R3 Graphics, 512 MB
Hard Drives: C: 930 GB (895 GB Free);
Motherboard: SR Squirtle_SR, ver V1.12, s/n NBGNV1100N85005BEE7600
System: Insyde Corp., ver ACRSYS - 1, s/n NXGNVAA00885005BEE7600
Antivirus: Windows Defender, Enabled and Updated