My new Lenovo Thinkpad (E490S), with 8 GB RAM and an i7 processor, is my first machine with Windows 10. I run it with a limited amount of software: two browsers (typically with only a handful of tabs running), an email client, LibreOffice Writer, Bitdefender Internet Security, Express VPN, and a couple of other programs. Nothing too demanding.
When I click on Sleep or close the lid, there's no problem. But when it times out and goes to sleep on its own (on the schedule I've chosen in power settings), the laptop usually freezes and must be restarted. Lenovo's tech support claimed the problem is that I'm running too many processes. It's true that more than 200 are running at any given time. But shouldn't a new computer with decent specs be able to handle a typical software load without being paralyzed? In fact, I should be ahead of the game because I immediately disabled Cortana and OneDrive. I didn't have this problem with my last Thinkpad, which ran Windows 7, and it doesn't happen with my desktop, which still runs Window 8. (I have the same software on both of these, so the problem isn't with the security program, the VPN, or the browsers.)
I've updated the BIOS, and the computer isn't showing any other problems. What have I overlooked?
When I click on Sleep or close the lid, there's no problem. But when it times out and goes to sleep on its own (on the schedule I've chosen in power settings), the laptop usually freezes and must be restarted. Lenovo's tech support claimed the problem is that I'm running too many processes. It's true that more than 200 are running at any given time. But shouldn't a new computer with decent specs be able to handle a typical software load without being paralyzed? In fact, I should be ahead of the game because I immediately disabled Cortana and OneDrive. I didn't have this problem with my last Thinkpad, which ran Windows 7, and it doesn't happen with my desktop, which still runs Window 8. (I have the same software on both of these, so the problem isn't with the security program, the VPN, or the browsers.)
I've updated the BIOS, and the computer isn't showing any other problems. What have I overlooked?