When I try to open a document that is saved on my laptop or my external hard drive I get the message "not responding" at the top of the window and it freezes. I have been having this issue for quite a while and I thought it was related to my external hard drive, but it crashed the other day and I took it and my laptop someplace to be fixed. My external hard drive was shipped off to try to retrieve the data and my laptop was scanned for malware, etc. and was found all good. Today when I started my laptop and tried to open a document, I got the "not responding" message again. Do you know what could possibly be causing this? I have attached a screenshot of the message as well as my system specs. I am using Windows 10 Home. Thanks!
Sorry if this sounds stupid, but I guess whatever type of document it is, i.e. word, excel, etc. Does that make sense or is there something else I should look for?
The files are small...one page word docs or excel sheets. It's been doing this for a while, but like I said my laptop was just checked for malware and viruses. I now have Webroot Secure Anywhere, before that it was McAfee. But even with the changes it's still doing the same thing.
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