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Windows 7, Reoccurring BSOD

3K views 36 replies 3 participants last post by  blues_harp28 
#1 · (Edited)
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit, Build 7601, Installed 20191020172318.000000-300
Processor: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 4
Total Physical RAM: 6 GB
Graphics Card: Intel(R) HD Graphics Family
Hard Drives: C: 581 GB (509 GB Free); D: 14 GB (1 GB Free);
Motherboard: Hewlett-Packard 1658, ver 10.25, s/n PBZBB01HT0E11G
System: Hewlett-Packard, ver HPQOEM - 1, s/n 5CH1210UGC
Antivirus: None
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It seems to randomly freeze, whilst under no extreme load.
It then gives me BSOD Number 1 which is KERNEL_DATA_INPAGE_ERROR

Upon restart, it gets past the login screen, and gives the the System thread failed or exited. Both are attached.
Please keep in mind I use external hardware (USB Keyboard and mouse, HDMI tv) to use this computer, as the upper half of the laptop screen is cracked and unseeable.

It is also worth mentioning that this is seemingly random, The computer is currently operating fine, and it is the PC I am using to post this thread. It works fine but has these little episodes.
 
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#3 ·
Yes. The re-installation was due to a factory reset conducted by HP Recovery manager, I believe.
I purchased it secondhand from a yard sale, around early 2018. The laptop has had past problems of powering on (Re-seating the ram card was the supposed fix to that, but it never really seemed to do a change for certain, the failure to power on seemed random, but has not been a problem for a very long time.)
 
#4 ·
Your pc is struggling to save the memory dump files which would have helped us, however, check the settings here.
https://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
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Some reasons for Blue Screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
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First thing to check is the Ram.
Run memtest86
https://www.memtest86.com/download.htm
There is a free version.
Download the ISO file then burn to a DVD
Start the Pc using the DVD and run the memory test for at least 8 passes.

Guide to using Memtest86+
http://www.wikihow.com/Test-PC-Ram-with-MemTest86
 
#5 · (Edited)
I cannot find the "ISO file", it gives me one for USB, but not ISO?
Another thing, I cannot use the laptops original screen, as it is cracked and the upper half is unreadable, does this affect my ability to use memtest?

Also I would not be surprised if it WAS a ram problem, I have a 4gb that came with this pc, but a 2gb from a older crustier laptop that happens to be the same socket shape as the ram card that came with the computer.
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I removed one ram card, bad mistake on my part.
It hangs like so on the attatched image now
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After a restart, it has loaded in the repair options automatically
 

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#14 ·
OK, that's interesting. I'd run System File Checker.
Click on Start - Search - Type cmd
Right click on cmd.exe - select Run as Administrator.
At the Command Prompt window - Type [copy and paste]
sfc /scannow
Press Enter.
Let it run until it completes the scan.
It can take 2-3 runs of system file checker for all files to be replaced/repaired.
 
#21 ·
From the HP Pavilion motherboard number your laptop was released in 2006. Is this laptop that old?
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Start > Search > Type [copy and paste]
devmgmt.msc
Right click on CD?DVD drive > click > Un-install.

Restart your pc and Windows will look for the device and install it again.
 
#25 ·
Try the following.
First back up the systems registry to your desktop.
In the search box > type regedit
Right click and 'Run as Administrator'
In Regedit > Click on File > Export > Save to your desktop
Give the file a name, today's date would do.
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Then back to Start > Search box > type cmd
Right click cmd.exe - 'Run as Adminstrator'
In the Command Prompt window > copy and paste

reg add HKLM\System\CurrentControlSet\Services\cdrom /t REG_DWORD /v "Start" /d 1 /f

Leave regedit and restart your pc - is the Cd drive now visible in Device Manger?
 
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