System Info:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit, Build 7601, Installed 20130128150122.000000-300
Processor: Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 4
Total Physical RAM: 16 GB
Graphics Card: Intel(R) HD Graphics 3000
Hard Drives: C: 464 GB (217 GB Free); S: 1 GB (1 GB Free);
Motherboard: LENOVO 336632U, ver Win8 Pro DPK TPG, s/n 1ZM4D31304K
System: LENOVO, ver LENOVO - 2600, s/n MP2N65K
Antivirus: Microsoft Security Essentials, Disabled
Avast Internet Security, version 20.1.2397 (build 20.1.5069.562), and Avast Firewall. Full scan performed 4/8/20, nothing found.
Problem (sorry it's long, wanted to provide all info I could):
Epson Workforce Pro 4740 all-in-one was bought new and installed in July 2017, setup for wifi printing from two Lenovo laptops running Win 7 SP 1 (one was replaced four months ago by an HP laptop running Win 10). Printer has worked flawlessly ever since. Use it most heavily for scanning, then some printing. Have never used it for faxing (more on that later). Have used only genuine Epson cartridges, and have never (until now) done an Epson software or firmware upgrade.
Thursday 04/02/20 at PC startup saw an alert that an Epson software and firmware update was available. Not sure why but decided to install it. Huge mistake.
After everything was installed, any attempt to print, including the software update's test page, brought up Print-to-Fax dialog, not the normal printer options dialog. Same thing trying to print from Word, Excel, Notepad, browsers, etc.
Four calls to Epson support (last one to a level 2 tech) resulted in same uninstall/reinstall instructions-same issue. each time the install ended in "Cannot install printer driver" error.
Level 2 tech suggested:
Any help/suggestions are much appreciated. I'm willing to try almost anything at this point!
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit, Build 7601, Installed 20130128150122.000000-300
Processor: Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 4
Total Physical RAM: 16 GB
Graphics Card: Intel(R) HD Graphics 3000
Hard Drives: C: 464 GB (217 GB Free); S: 1 GB (1 GB Free);
Motherboard: LENOVO 336632U, ver Win8 Pro DPK TPG, s/n 1ZM4D31304K
System: LENOVO, ver LENOVO - 2600, s/n MP2N65K
Antivirus: Microsoft Security Essentials, Disabled
Avast Internet Security, version 20.1.2397 (build 20.1.5069.562), and Avast Firewall. Full scan performed 4/8/20, nothing found.
Problem (sorry it's long, wanted to provide all info I could):
Epson Workforce Pro 4740 all-in-one was bought new and installed in July 2017, setup for wifi printing from two Lenovo laptops running Win 7 SP 1 (one was replaced four months ago by an HP laptop running Win 10). Printer has worked flawlessly ever since. Use it most heavily for scanning, then some printing. Have never used it for faxing (more on that later). Have used only genuine Epson cartridges, and have never (until now) done an Epson software or firmware upgrade.
Thursday 04/02/20 at PC startup saw an alert that an Epson software and firmware update was available. Not sure why but decided to install it. Huge mistake.
After everything was installed, any attempt to print, including the software update's test page, brought up Print-to-Fax dialog, not the normal printer options dialog. Same thing trying to print from Word, Excel, Notepad, browsers, etc.
Four calls to Epson support (last one to a level 2 tech) resulted in same uninstall/reinstall instructions-same issue. each time the install ended in "Cannot install printer driver" error.
Level 2 tech suggested:
- Uninstall, restart, disable firewall/antivirus, install software combo pack again. This gives error when trying to install PC-Fax Driver, then continues to Printer Setup. It detects my printer on wifi network, then errors saying "printer setup unsuccessful." Screenshots of these two error screens are attached.
- Install printer driver from Printers and Devices, Add Printer. After selecting Epson from Brand dropdown, no WF series printers appear. After clicking "update printers," many newer Epson models appeared, including some WF series models, but not the WF-4740. Should note here, when setting up the Win10 laptop several months ago, Windows Add Printer found a WF-4740 driver, installed successfully, and it has worked fine since-still does, since no update was installed on that PC.
- Level 2 tech stumped now, only other suggestion is to go back to an earlier Wndows restore point. Restore points now available are two Windows Critical Updates points on April 4 and April 7 (both after the Epson problem started) and then back to July 2019. Not sure I want to go back that far.
Any help/suggestions are much appreciated. I'm willing to try almost anything at this point!