help with windows

  1. B

    Windows 10 black screen with cursor on boot up

    When I turn on my computer I get a black screen with a cursor on it which I can move. Nothing is working right now, my OS is windows 10, also my password is not working and I don't mind having to complete factory reset it as the PC is new and no important information is on my computer. Thanks
  2. J

    New ssd installation

    Dear Tech supporters, My name is Julian and I have a request. I recently have bought a new ssd. A samsung 850 EVO 250 gb and I want to use it. But I dont know how. I want to put windows on it, and I tried but it didnt work because it wasnt registered. I bought this pc with windows on it already...