1. D

    Solved Messages from encrypted iTunes backup to android phone

    Hi, A few weeks ago I did an encrypted backup from my iPhone via iTunes (I know its password by the way), thinking that I was good to go, I erased everything and did a complete reset factory. After that when I tried to transfer my SMS from the backup to the new android phone which I've recently...
  2. A

    Ipod nano not connecting to itunes and frozen?

    i've been trying to connect my ipod to itunes on my windows 10 computer through a USB cable, but it isn't showing up on the devices list. when it's plugged in, it says do not disconnect, but when i unplug it it says ok to disconnect, and is frozen on that screen. i tried to force a restart and...
  3. S

    Error code 9 message when trying to restore iPhone 5S

    I just replaced the battery for the iPhone 5S, and it kept turning on with the Apple logo and then off and back on repeatedly. I have tried restoring the phone by pressing and holding the power and home button at the same time, then just hold the home button when the Apple logo comes up, and let...
  4. P

    Can iTunes files be deleted?

    I never use iTunes to play music as I prefer VLC. When I do a search of my entire hard drive, I see hundreds of files showing every song I've ever listened to in iTunes. Will it hurt anything if I delete all those files? Thanks PegM
  5. A

    Itunes won't recognize Ipad4

    Tech Support Guy System Info Utility version OS Version: Microsoft Windows 10 Home, 64 bit Processor: AMD A6-5200 APU with Radeon(TM) HD Graphics, AMD64 Family 22 Model 0 Stepping 1 Processor Count: 4 RAM: 3554 Mb Graphics Card: AMD Radeon HD 8400 / R3 Series, 512 Mb Hard Drives: C: 439...
  6. K

    some basic itunes questions from a techno-fool

    I am an old man who has a ridiculously large music collection. I have far more music from my old record collection than technological sense. I use itunes and Windows 10. I tried to ask these questions on the Apple forum and no one helped me... :( I have Apple Music, and my iTunes collection...
  7. A

    itunes songs won't stop

    I am singer/performer. I loaded orig backing tracks from a mixer/recorder onto my laptop, then to itunes, then to an Ipad 4. there are 18 tracks. Each one plays separately but won't stop after they play, they keep going onto the next one, etc. which I can't have happen live. I can punch...
  8. D

    iTunes Update Then Error

    I just did an iTunes update on my HP desk top running Windows Vista yesterday. When trying to reopen the program, I get the following message-The procedure entry point CMTimeRangeMakeFromDictionary could not be located in the dynamic link library CoreMedia.dll. I've tried the usual remedies...
  9. S

    Disk Clean up gone bad: ordinal not found/nothing downloads

    Hello, My hp computer (Windows 7) was running slowly and randomly freezing and I did a disk cleanup. For the cleanup I removed all the things that were suggested (about 12GB of material). The computer works quickly now but has a bunch of new problems. Every time I turn it on I get about 20...
  10. edam4

    Can't Use iTunes with Express VPN

    Anyone know why my VPN would be blocking or not allowing my iTunes library to be visible on my network? Apple iMac 5k, Latest OS installed etc. I have to turn off Express VPN so I can stream my stuff from iTunes. Is there a setting somewhere that I can change? All help welcome. Thanks. C.
  11. N

    Struggling to export photos from iPod 5th gen

    (I've left a TL;DR below!!!) I have an Apple iPod 5th generation (A1136 - 2065), with 80 GB and video (if it helps, my iTunes is updated to the version the latest one to date). It's obviously quite old, but I've tried to take care of it, and it still stores all my music, videos, etc...
  12. S

    Unable to install ITunes - error 2

    Hi there, I recently brought a refurbished laptop with Windows 10 installed. All Windows updates have been installed and I have the latest version of ITunes, yet it doesn't install properly. I get the error 2 message, and I have tried numerous solutions: repairing; uninstalling and deleting...
  13. D

    New Kindle Fire HD 4th Gen; malware claiming to be FBI

    Immediately upon opening any app on the Kindle, it redirects to a page (not a webpage) that can only be left by returning to the home screen. Cannot access settings, internet, books, etc. The malware claims that the only way to remove the watch by the "FBI" is to buy a $100 iTunes gift card...
  14. M

    Sorting itunes and music on hard drive

    Hi I have quite a large music collection which is all over the place. Alot of duplicates and music with labels missing. I find itunes hard to use and every time i sync i seem to duplicate. My questions are 1) is there a way to sort through folders and files and delete duplicates and arrange...
  15. B

    Solved This one has me completely baffled???

    I have an iPhone5 and an iPad2 that I have linked with iTunes in my Dell XPS8500. I have had some small difficulties with my iPhone transferring purchases ever since I had Batteries+ replace the battery that bulged. This is a whole new thing. I have about 1,650 songs in iTunes on my computer...
  16. D

    iTunes freezes when locating files

    Hello. A few weeks ago I constructed a new PC, running Windows 10. It has two storage drives: an SSD (drive C) for programs and system files (and temporary files *grumble*), and an HDD (drive B) for personal files, media, etc. I was able to get most of my old files from my previous desktop...
  17. S

    iTunes is updated wont connect to iPhone til updated

    I had no problem with my iPhone 5 I just got the 6. I updated iTunes but when I plug my phone in it says I need to update my iTunes. I am on a Mac 10.7.5.
  18. nobodycares

    Can't restore iTunes backup to new 6S

    My wife just got a new 6S and I restored what she had on iCloud OK, but am having trouble restoring the iTunes backup I did from her old (not working or even accessible) 5S a week or so ago. iTunes (on her MacBook) keeps telling me I need a newer version of iTunes to link to the phone....... but...
  19. W

    iOS Apps Never Install on iPhone 6 S, only Through iTunes

    Already been with Apple "Support", answer always leads to "wipe your device". Very helpful! I've done everything else in the book from DNS changes in WIFI to Resetting all Settings and Logging out/Logging in iTunes App Store. Any thoughts? (They just sit there on Waiting...and do until...
  20. L

    iTunes: Transfer of track titles when burning CD

    Help, another problem with iTunes and burning CDs. I'm making compilation CD's from my CD collection, and have downloaded the whole collection into iTunes. The problem I've encountered is that sometimes when I burn a playlist I've made, the track listing of the individual songs on the burnt CD...