1) Computer shuts down randomly and 2) Blue Screen

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teddymom

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Oct 17, 2013
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I don't know if these are related issues, but here's what's happening:

1) My desktop computer with W7 sometimes shuts down while it's not being used. OR the monitor goes to sleep and I cannot wake it without doing a manual shutdown.
2) I have had the Blue Screen appear 2 times. I don't remember what I was doing at the time. Most likely researching something on the Internet.

Please let me know what other information you might need.
 

blues_harp28

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Jan 9, 2005
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Hi, what is the make and model number of your pc?
Check that it is not over heating before it shuts down.
Let us have some Pc specifications.
Check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
=========
Post the Minidump files
Create a new folder on the desktop and call it dumpfiles [or something similar]
Look in c:\windows\minidump
Copy the last 4 minidump files to that folder.
Close the folder and right click on it and select Send To Compressed [zipped] Folder.
Windows will compress the file and then save the new zipped file in the same location.
 

teddymom

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Oct 17, 2013
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180
Hi blues -

I have a Dell XPS8700 running W7.

Here are the results of the TSG System Information Utility:
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 4
RAM: 8143 Mb
Graphics Card: NVIDIA GeForce GT 720, 1024 Mb
Hard Drives: C: 919 GB (814 GB Free);
Motherboard: Dell Inc., 0KWVT8
Antivirus: Norton Security Suite, Enabled and Updated

I only have 2 minidump files and they have been added to new folder on my Desktop.
I tried the last instruction (right click and 'send to compressed...) and I get this message:
Windows cannot create the Compressed (zipped) folder here. Do you want it to be placed on the desktop instead?

Clicking on 'yes' yields this message:
File not found or no read permission.

Please advise.
 

blues_harp28

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Jan 9, 2005
Messages
19,401
I am unsure of what may be happening here.
Did you first close the folder and right click on it and select Send To Compressed [zipped] Folder?

If you still have problems uploading the minidump files.
Download BlueScreenView
http://www.nirsoft.net/utils/blue_screen_view.html
Download link at the bottom of the page.
Download to your desktop > then install the program.
Let it scan your pc > Click on Edit > Select All > File > Save Selected Item.
It should open in Notepad - or save to Notepad.
Copy > Paste the last minidump files from the scan.
 

teddymom

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Joined
Oct 17, 2013
Messages
180
I won't bother you with my stupidity in understanding what I was supposed to do! :confused:
Here's the zipped dump files.
 

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blues_harp28

Moderator
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Hi, minidump check - in part.
PHP:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800e8bc4e0, fffff8800f60ae2c, 0, 2}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+153e2c )

Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800e8bc4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f60ae2c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------
FAULTING_IP: 
nvlddmkm+153e2c
fffff880`0f60ae2c 803d16ec730000  cmp     byte ptr [nvlddmkm+0x892a49 (fffff880`0fd49a49)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02b771c8 fffff880`1015e388 : 00000000`00000116 fffffa80`0e8bc4e0 fffff880`0f60ae2c 00000000`00000000 : nt!KeBugCheckEx
fffff880`02b771d0 fffff880`1015e092 : fffff880`0f60ae2c fffffa80`0e8bc4e0 fffffa80`075122b0 fffffa80`0cb9d410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02b77210 fffff880`0f40ffcb : fffffa80`0e8bc4e0 00000000`00000000 
STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+153e2c
fffff880`0f60ae2c 803d16ec730000  cmp     byte ptr [nvlddmkm+0x892a49 (fffff880`0fd49a49)],0

SYMBOL_NAME:  nvlddmkm+153e2c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52cc6f97

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
======
Probably caused by : nvlddmkm.sys ( nvlddmkm+153e2c )
Where the blue screen error is reported is not necessarily where it first started and may not be the cause.
However, it is showing nvlddmkm.sys - which relates to Nvidia graphics driver.
Run the online driver scan.
http://www.nvidia.com/Download/Scan.aspx?lang=en-us
 

teddymom

Thread Starter
Joined
Oct 17, 2013
Messages
180
Apparently I was waaay behind on driver updates.
So I downloaded update and also automatic update program for Nvidia.
Other ideas?
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,401
Run the pc with the new driver installed for a few days and report back if it blue screens.

For your problem "1) Computer shuts down randomly"
Run System File Checker.
Click on Start - Search - Type cmd
Right click on cmd.exe - select Run as Administrator.
At the Command Prompt window - Type
sfc /scannow
Press Enter.
Let it run to completion - but do not close the cmd window.
To save the log file.
Copy and Paste the following in Command Prompt.
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop
\sfcdetails.txt

Press Enter.

On your desktop you will see a text file called sfcdetails.txt
It can take 2-3 runs of system file checker for all files to be replaced/repaired.
 

teddymom

Thread Starter
Joined
Oct 17, 2013
Messages
180
This morning when I came into my home office the monitor was asleep but easily awakened with a touch of the mouse!
It hasn't done that in many months.

Result of System File Checker: Windows Resource Protection did not find any integrity violations.
Result of attempt to save log file: Access is denied.
 

teddymom

Thread Starter
Joined
Oct 17, 2013
Messages
180
After about 10 days, I am no longer getting shutdowns in the middle of working on something. However, after a long period of inactivity (several hours and always overnight) the computer shuts itself down. I thought it was a monitor issue, but it doesn't seem to be that now. I end up having to do a hard boot. Other suggestions?
 

teddymom

Thread Starter
Joined
Oct 17, 2013
Messages
180
Computer is on 24 hours a day 90% of the time.
I've downloaded and run the two programs speccy and core temp.
How should I report these here?
 
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