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1) Computer shuts down randomly and 2) Blue Screen

Discussion in 'Windows 7' started by teddymom, Jun 11, 2018.

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  1. teddymom

    teddymom Thread Starter

    Joined:
    Oct 17, 2013
    Messages:
    173
    I don't know if these are related issues, but here's what's happening:

    1) My desktop computer with W7 sometimes shuts down while it's not being used. OR the monitor goes to sleep and I cannot wake it without doing a manual shutdown.
    2) I have had the Blue Screen appear 2 times. I don't remember what I was doing at the time. Most likely researching something on the Internet.

    Please let me know what other information you might need.
     
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  3. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    18,417
    Hi, what is the make and model number of your pc?
    Check that it is not over heating before it shuts down.
    Let us have some Pc specifications.
    Check and post
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe
    =========
    Post the Minidump files
    Create a new folder on the desktop and call it dumpfiles [or something similar]
    Look in c:\windows\minidump
    Copy the last 4 minidump files to that folder.
    Close the folder and right click on it and select Send To Compressed [zipped] Folder.
    Windows will compress the file and then save the new zipped file in the same location.
     
  4. teddymom

    teddymom Thread Starter

    Joined:
    Oct 17, 2013
    Messages:
    173
    Hi blues -

    I have a Dell XPS8700 running W7.

    Here are the results of the TSG System Information Utility:
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 4
    RAM: 8143 Mb
    Graphics Card: NVIDIA GeForce GT 720, 1024 Mb
    Hard Drives: C: 919 GB (814 GB Free);
    Motherboard: Dell Inc., 0KWVT8
    Antivirus: Norton Security Suite, Enabled and Updated

    I only have 2 minidump files and they have been added to new folder on my Desktop.
    I tried the last instruction (right click and 'send to compressed...) and I get this message:
    Windows cannot create the Compressed (zipped) folder here. Do you want it to be placed on the desktop instead?

    Clicking on 'yes' yields this message:
    File not found or no read permission.

    Please advise.
     
  5. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    18,417
    I am unsure of what may be happening here.
    Did you first close the folder and right click on it and select Send To Compressed [zipped] Folder?

    If you still have problems uploading the minidump files.
    Download BlueScreenView
    http://www.nirsoft.net/utils/blue_screen_view.html
    Download link at the bottom of the page.
    Download to your desktop > then install the program.
    Let it scan your pc > Click on Edit > Select All > File > Save Selected Item.
    It should open in Notepad - or save to Notepad.
    Copy > Paste the last minidump files from the scan.
     
  6. teddymom

    teddymom Thread Starter

    Joined:
    Oct 17, 2013
    Messages:
    173
    I won't bother you with my stupidity in understanding what I was supposed to do! :confused:
    Here's the zipped dump files.
     

    Attached Files:

  7. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    18,417
    Hi, minidump check - in part.
    PHP:
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !
    analyze -v to get detailed debugging information.

    BugCheck 116, {fffffa800e8bc4e0fffff8800f60ae2c02}

    *** 
    WARNINGUnable to verify timestamp for nvlddmkm.sys
    *** ERRORModule load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by 
    nvlddmkm.sys nvlddmkm+153e2c )

    FollowupMachineOwner
    ---------
    2kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        
    Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1fffffa800e8bc4e0Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2fffff8800f60ae2cThe pointer into responsible device driver module (e.gowner tag).
    Arg30000000000000000Optional error code (NTSTATUSof the last failed operation.
    Arg40000000000000002Optional internal context dependent data.

    Debugging Details:
    ------------------
    FAULTING_IP
    nvlddmkm+153e2c
    fffff880
    `0f60ae2c 803d16ec730000  cmp     byte ptr [nvlddmkm+0x892a49 (fffff880`0fd49a49)],0

    DEFAULT_BUCKET_ID
    :  GRAPHICS_DRIVER_TDR_FAULT

    CUSTOMER_CRASH_COUNT
    :  1

    BUGCHECK_STR
    :  0x116

    PROCESS_NAME
    :  System

    CURRENT_IRQL
    :  0

    STACK_TEXT
    :  
    fffff880`02b771c8 fffff880`1015e388 00000000`00000116 fffffa80`0e8bc4e0 fffff880`0f60ae2c 00000000`00000000 nt!KeBugCheckEx
    fffff880
    `02b771d0 fffff880`1015e092 fffff880`0f60ae2c fffffa80`0e8bc4e0 fffffa80`075122b0 fffffa80`0cb9d410 dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880
    `02b77210 fffff880`0f40ffcb fffffa80`0e8bc4e0 00000000`00000000 
    STACK_COMMAND
    :  .bugcheck kb

    FOLLOWUP_IP

    nvlddmkm+153e2c
    fffff880
    `0f60ae2c 803d16ec730000  cmp     byte ptr [nvlddmkm+0x892a49 (fffff880`0fd49a49)],0

    SYMBOL_NAME
    :  nvlddmkm+153e2c

    FOLLOWUP_NAME
    :  MachineOwner

    MODULE_NAME
    nvlddmkm

    IMAGE_NAME
    :  nvlddmkm.sys

    DEBUG_FLR_IMAGE_TIMESTAMP
    :  52cc6f97

    FAILURE_BUCKET_ID
    :  X64_0x116_IMAGE_nvlddmkm.sys

    BUCKET_ID
    :  X64_0x116_IMAGE_nvlddmkm.sys

    Followup
    MachineOwner
    ---------
    ======
    Probably caused by : nvlddmkm.sys ( nvlddmkm+153e2c )
    Where the blue screen error is reported is not necessarily where it first started and may not be the cause.
    However, it is showing nvlddmkm.sys - which relates to Nvidia graphics driver.
    Run the online driver scan.
    http://www.nvidia.com/Download/Scan.aspx?lang=en-us
     
  8. teddymom

    teddymom Thread Starter

    Joined:
    Oct 17, 2013
    Messages:
    173
    Apparently I was waaay behind on driver updates.
    So I downloaded update and also automatic update program for Nvidia.
    Other ideas?
     
  9. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    18,417
    Run the pc with the new driver installed for a few days and report back if it blue screens.

    For your problem "1) Computer shuts down randomly"
    Run System File Checker.
    Click on Start - Search - Type cmd
    Right click on cmd.exe - select Run as Administrator.
    At the Command Prompt window - Type
    sfc /scannow
    Press Enter.
    Let it run to completion - but do not close the cmd window.
    To save the log file.
    Copy and Paste the following in Command Prompt.
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop
    \sfcdetails.txt

    Press Enter.

    On your desktop you will see a text file called sfcdetails.txt
    It can take 2-3 runs of system file checker for all files to be replaced/repaired.
     
  10. teddymom

    teddymom Thread Starter

    Joined:
    Oct 17, 2013
    Messages:
    173
    This morning when I came into my home office the monitor was asleep but easily awakened with a touch of the mouse!
    It hasn't done that in many months.

    Result of System File Checker: Windows Resource Protection did not find any integrity violations.
    Result of attempt to save log file: Access is denied.
     
  11. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    18,417
    Run the pc for a few days and report back if any of the issues return.
     
  12. teddymom

    teddymom Thread Starter

    Joined:
    Oct 17, 2013
    Messages:
    173
    Will do, blues_harp.
    Thanks for your help.
     
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