1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

1 of 4 computers cannot connect to internet

Discussion in 'Networking' started by Pamaloo, Mar 14, 2009.

Thread Status:
Not open for further replies.
Advertisement
  1. Pamaloo

    Pamaloo Thread Starter

    Joined:
    Jul 25, 2007
    Messages:
    23
    We recently installed a cable modem and have three laptops successfully using it, one a MAC.
    The laptop that cannot access the internet is an exact duplicate of one that can both using XP. It shows it is connected to the Netgear router and has excellent signal strength but will not access the internet with Firefox or IE.
    I did the cmd and IPconfig/ALL and the results were:
    An internal error occurred. The request is not supported.
    Please contact Microsoft Product Support Services for further help. Additional information: Unable to query host name.

    Does anyone have an idea on what isn't correct?

    Thanks for your help.
     
  2. Jason08

    Jason08

    Joined:
    Oct 13, 2008
    Messages:
    3,724
    When you ran ipconfig/all, was that error message from the command prompt?
     
  3. Pamaloo

    Pamaloo Thread Starter

    Joined:
    Jul 25, 2007
    Messages:
    23
    Yes that was the error message from the command prompt
     
  4. Jason08

    Jason08

    Joined:
    Oct 13, 2008
    Messages:
    3,724
    Try ipconfig.
     
  5. Pamaloo

    Pamaloo Thread Starter

    Joined:
    Jul 25, 2007
    Messages:
    23
    I typed ipcofig - got the same exact message as before
     
  6. Pamaloo

    Pamaloo Thread Starter

    Joined:
    Jul 25, 2007
    Messages:
    23
    Ok, I really did type ipconfig
    The typo was in the note above not while doing it on the computer. : )
     
  7. tuerzy

    tuerzy

    Joined:
    Mar 13, 2009
    Messages:
    15
    can you ping through the command prompt?
    type: ping www.yahoo.com
     
  8. Pamaloo

    Pamaloo Thread Starter

    Joined:
    Jul 25, 2007
    Messages:
    23
    No The results:
    Ping request could not find host www.yahoo.com. Please check the name and try again.
     
  9. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Please post this for the non-working machine and the identical working one.




    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 206.190.60.37

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

    <dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  10. Pamaloo

    Pamaloo Thread Starter

    Joined:
    Jul 25, 2007
    Messages:
    23
    Thank you so much for attempting to help but the results are the same as posted in the previous message.

    using the cmd command and typing in IPCONFIG/ALL

    An internal error occurred. The request is not supported.
    Please contact Microsoft Product Support Services for further help. Additional information: Unable to query host name.

    Any other ideas?
     
  11. avisitor

    avisitor

    Joined:
    Jul 12, 2008
    Messages:
    1,710
    Can you follow JW's post exactly as written. It's one of our best diagnostics.
     
  12. Pamaloo

    Pamaloo Thread Starter

    Joined:
    Jul 25, 2007
    Messages:
    23
    well duh to me. I missed the first line
    thanks for the tip Austin
    Here's the info from the identical laptop that does connect to the internet:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Janay>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : PC315417827683
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
    ernet NIC
    Physical Address. . . . . . . . . : 00-16-36-2C-D5-75

    Ethernet adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-14-A5-74-F5-EF
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.4
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Wednesday, March 18, 2009 4:21:47 PM

    Lease Expires . . . . . . . . . . : Thursday, March 19, 2009 4:21:47 PM

    C:\Documents and Settings\Janay>ping 192.168.1.4

    Pinging 192.168.1.4 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.1.4:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Janay>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:

    Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 2ms, Average = 0ms

    C:\Documents and Settings\Janay>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms

    C:\Documents and Settings\Janay>ping 206.190.60.37

    Pinging 206.190.60.37 with 32 bytes of data:

    Reply from 206.190.60.37: bytes=32 time=17ms TTL=52
    Reply from 206.190.60.37: bytes=32 time=17ms TTL=52
    Reply from 206.190.60.37: bytes=32 time=17ms TTL=52
    Reply from 206.190.60.37: bytes=32 time=19ms TTL=52

    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 19ms, Average = 17ms

    C:\Documents and Settings\Janay>ping yahoo.com

    Pinging yahoo.com [68.180.206.184] with 32 bytes of data:

    Reply from 68.180.206.184: bytes=32 time=91ms TTL=48
    Reply from 68.180.206.184: bytes=32 time=101ms TTL=48
    Reply from 68.180.206.184: bytes=32 time=89ms TTL=48
    Reply from 68.180.206.184: bytes=32 time=91ms TTL=48

    Ping statistics for 68.180.206.184:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 89ms, Maximum = 101ms, Average = 93ms
     
  13. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/809453

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice