16 Bit Application Error

[miryousafzai]

Dear All,

I am receiving a 16 Bit application in my windows 7 16 Bit Operating system. Can any one support can I get rid of it. The snapshot is attached with post. Its coming simultaneously

Thanks in advance

 

[captainron276]

To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.

 

[DaveBurnett]

That error is quite correct. Windows 7 is NOT 16bit anyway.
I believe that 32bit Windows 7 will allow you to run 16 bit applications, but 64bit Windows will not.

 

[miryousafzai]

Below is my System Information.
My question is that how can I find this software to remove it from my system. I don't know how its installed.


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3951 Mb
Graphics Card: ATI Mobility Radeon HD 4350 Series, 512 Mb
Hard Drives: C: Total - 99898 MB, Free - 49651 MB; D: Total - 376938 MB, Free - 302102 MB;
Motherboard: Hewlett-Packard, 1421
Antivirus: AntiVir Desktop, Disabled



Thanks

 

[flavallee]

Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

Close all open windows first, then double-click AdwCleaner.exe to load its main window.

Click the "Scan" button, then allow the scanning process to finish.

Click the "Logfile" button.

When the log appears, save it.

Return here to your thread, then copy-and-paste the ENTIRE log here.

-------------------------------------------------------------------

 

[DaveBurnett]

I Doubt whether that will help Frank, but we will see. I suspect it is too old for cleaners to know about.

 

[flavallee]

It's worth a try.

That's a suspicious-looking file path.

---------------------------------------------------------

 

[DaveBurnett]

I thought that as well.

 

[miryousafzai]

Thanks alot for the replies.....

I tried AdwCleaner.exe it removed lots of folders from my laptop. But message I am still getting.
"There is 16 bit application which is not supported".
I don't know where it sits in registry or some where else to remove it.

BR

 

[captainron276]

Flavallee requested the following miryousafzai.......

Close all open windows first, then double-click AdwCleaner.exe to load its main window.

Click the "Scan" button, then allow the scanning process to finish.

Click the "Logfile" button.

When the log appears, save it.

Return here to your thread, then copy-and-paste the ENTIRE log here.

 

[DaveBurnett]

Well it has told you where the executable is!
You will need to do a search of the registry for (I would suggest) "ismail" and browse around there for the entry.
I would also look for other occurrences of it on your disk.

 

[plodr]

If m.ismail is your user name on the computer head to C:\users\m.ismail
and open the contents.
In the right pane if you have any files that are not folders, they do not belong there.

 

[miryousafzai]

# AdwCleaner v4.110 - Logfile created 09/02/2015 at 22:24:16
# Updated 05/02/2015 by Xplode
# Database : 2015-02-09.1 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : m.ismail - MISMAIL-PC
# Running from : D:\Softwares\Software\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKLM\SOFTWARE\SmdmF

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17496


-\\ Mozilla Firefox v35.0.1 (x86 en-US)


-\\ Google Chrome v40.0.2214.111

[C:\Users\m.ismail\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\m.ismail\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
*************************

AdwCleaner[R0].txt - [11866 bytes] - [09/02/2015 09:11:23]
AdwCleaner[R1].txt - [1046 bytes] - [09/02/2015 22:24:16]
AdwCleaner[S0].txt - [11353 bytes] - [09/02/2015 09:14:02]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [1165 bytes] ##########

 

[flavallee]

Go here, then click the large blue "Download Now @ Author's Site" button to download and save TFC.exe (Temp File Cleaner by OldTimer) to your desktop.

After it's downloaded and saved, close all open windows.

Double-click it to load its main window.

Click the "Start" button.

If there are a large number of temp files or if there are multiple user accounts, the temp file deletion process may appear to freeze and may take a few minutes, so don't interfere with or abort it.

After it's finished, restart the computer.

---------------------------------------------------------

 

[miryousafzai]

Dear flavallee,
Thanks for the reply....
I followed this restarted my pc. But the message of 16-Bit application is still coming.


BR