1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

1909 update problems

Discussion in 'Windows 10' started by skeeter5000, Jan 31, 2020.

Thread Status:
Not open for further replies.
Advertisement
  1. skeeter5000

    skeeter5000 Thread Starter

    Joined:
    Apr 15, 2001
    Messages:
    153
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: AMD Athlon(tm) II X4 635 Processor, AMD64 Family 16 Model 5 Stepping 3
    Processor Count: 4
    RAM: 5887 Mb
    Graphics Card: ATI Radeon HD 4200, 256 Mb
    Hard Drives: C: 452 GB (309 GB Free); F: 931 GB (152 GB Free);
    Motherboard: FOXCONN, 2AB1
    Antivirus: PC Matic Super Shield, Enabled and Updated

    Hello All,
    I have issues with downloading Win10 update 1909. I have tried three times
    and it is very slow to move the percent gage, it stalls on 70% once and 100%
    twice. It stayed/stalled on 20% for over 15 minutes,(I used a timer) My last
    update was 1809, July 2019.

    I have ran the trouble shooter and it can't repair the problem. I have gotten code
    0x8000ffff once, first time I tried.

    Some other history on this unit, I had a power failure where the power switched
    instantly two times, after that I had to take it to the shop to get it started. The
    tech used a new copy of windows and got it started, My start-up disc would not
    start it. One of my friends gave me a start up disc he had made and it will get it
    going when I have a power failure. I can do a restart from the power switch and
    it will fire up, no problems. I made another start-up dics from my machine and
    it will not start the computer.

    I do think these two conditions are related/connected some how.

    Any thoughts appreciated.

    Have a great day.
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,919
    First Name:
    Frank
    You're using an old version(1.0.0.4) of the SysInfo.exe tool, so please do the following in your computer:
    Download and save the TSG System Information Utility (SysInfo.exe) file.
    After it's been downloaded and saved, double-click it to run it.
    Information about your computer will appear.
    Return here, then copy-and-paste its entire text in your reply.


    Your computer appears to have a third-party antivirus app(PC Matic Super Shield).
    Using one instead of using Windows 10's built-in antivirus app(Windows Security aka Windows Defender) can cause the Windows Update process to fail.

    ---------------------------------------------------------------
     
  3. skeeter5000

    skeeter5000 Thread Starter

    Joined:
    Apr 15, 2001
    Messages:
    153
    flavallee, is this what you needed?

    Tech Support Guy System Info Utility version 1.0.0.9
    OS Version: Microsoft Windows 10 Pro, 64 bit, Build 17763, Installed 20190503044604.000000-360
    Processor: AMD Athlon(tm) II X4 635 Processor, AMD64 Family 16 Model 5 Stepping 3, CPU Count: 4
    Total Physical RAM: 6 GB
    Graphics Card: ATI Radeon HD 4200, 256 MB
    Hard Drives: C: 452 GB (305 GB Free); F: 931 GB (145 GB Free);
    Motherboard: FOXCONN 2AB1, ver 1.00
    System: American Megatrends Inc., ver HPQOEM - 20100907, s/n MXX0460L55
    Antivirus: PC Matic Super Shield, Enabled and Updated
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,919
    First Name:
    Frank
    According to your new log, your HP computer is running Version 1809 Build 17763 of Windows 10 Pro 64-bit.
    Version 1909 Build 18363 is the most current one, so it's 2 versions/builds out-of-date.

    As long as PC Matic Super Shield is installed and running, you're probably going to have a problem with getting the most current one to install.
    Using a third-party antivirus app in Windows 10 is one primary reason why updates fail to install.

    Advise us what the exact product number(P/N) of your HP computer is so it can be properly identified.

    ----------------------------------------------------------------
     
  5. skeeter5000

    skeeter5000 Thread Starter

    Joined:
    Apr 15, 2001
    Messages:
    153
    Thanks for the reply flavallee,
    I hope his will be the info you need. HP Pavilion P6677c product # BT432AA # ABA.
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,919
    First Name:
    Frank
    According to the serial number and product number, you have THIS HP Pavilion p6677c Desktop PC which was purchased in January 2011 and came with Windows 7 Home Premium 64-bit.
    Is that correct?

    ----------------------------------------------------------------
     
  7. skeeter5000

    skeeter5000 Thread Starter

    Joined:
    Apr 15, 2001
    Messages:
    153
    flavallee, yes this is correct.
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,919
    First Name:
    Frank
    Because your HP originally came with Windows 7 Home Premium 64-bit, the free upgrade path for it would have been to Windows 10 Home 64-bit.
    Your log in post #3 shows Windows 10 Pro 64-bit (which is not a free upgrade path) was installed in your HP in May 2019.
    Did the computer shop charge you for the copy of Windows 10 Pro 64-bit that was installed in your HP?

    Considering all the problems you're having with your HP, you should consider doing a clean install of Version 1909 Build 18363 in it and getting a fresh start.
    Everything you need to do it is HERE and is free.

    ---------------------------------------------------------------
     
  9. skeeter5000

    skeeter5000 Thread Starter

    Joined:
    Apr 15, 2001
    Messages:
    153
    Thanks flavallee, I believe that will be the route I need to take.
    Appreciate the site to get the download. Please show this post
    as fixed. I will post again if things don't work out.

    Thank you very much.
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,919
    First Name:
    Frank
    You're welcome, and good luck. (y)
     
  11. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1239525

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice