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2 local area connections and internet falling out contantly (pic included)?

Discussion in 'Networking' started by bullet, Apr 8, 2010.

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  1. bullet

    bullet Thread Starter

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    I have this problem for awhile now. I called my internet provider and he says all it alright by them, but I get my connection falling out all the time and I gotta pull usb cable out and plug it again if I want my connection to work. I don't know what else to do, so I hope someone here will help me. here's a pic of two connections and I don't know why first one is there and if it's causing my internet falling out all the time?

    [​IMG]

    and btw I'm not using ethernet cable..I have a modem where ip phone is connected with the cable that's the same looking as ethernet one...it's plugged in tel 1 and usb cable I have for my connection to work on computer, so I have no idea what can I do...also on my built in comp network card I have no cable plugged into ethernet socket neither I have anything plugged on my modem in ethernet socket, so I don't know why it shows 2 connections there and being unplugged as I only use usb cable with my modem to make my internet work?
     
  2. bullet

    bullet Thread Starter

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    oh and I also tried clicking on diagnostics for both connections and detected problem I get for both of them is 'The diagnostics policy is not running' what's up with that?
     
  3. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
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    First Name:
    Terry
    The "Local Area Connection" is in Network connections because you have an ethernet adapter installed and enabled. The status is "Network Cable Unplugged" because, as you stated, you do not have an ethernet cable plugged into it. As you are not even trying to use it, it is not causing your problem.

    Please show the following for when you have internet access and for when you have lost it ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  4. pedroguy

    pedroguy

    Joined:
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    Messages:
    6,523
    Also,have you done a power on reset of the modem? Off for at lease 60 seconds.
     
  5. bullet

    bullet Thread Starter

    Joined:
    Mar 27, 2007
    Messages:
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    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\USER>ipconfigall
    'ipconfigall' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Users\USER>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : USER-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : t-1.si

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
    Gigabit Ethernet NIC (NDIS 6.20)
    Physical Address. . . . . . . . . : 00-21-5A-73-D4-2F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Anchorfree HSS Adapter
    Physical Address. . . . . . . . . : 00-FF-D1-1D-16-7A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : t-1.si
    Description . . . . . . . . . . . : RCA Digital Cable Modem
    Physical Address. . . . . . . . . : 00-1E-69-D9-95-E0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::d929:aa68:5551:8eb3%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 77.38.6.115(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 8. april 2010 22:38:07
    Lease Expires . . . . . . . . . . : 9. april 2010 4:38:06
    Default Gateway . . . . . . . . . : 77.38.6.1
    DHCP Server . . . . . . . . . . . : 10.200.0.10
    DHCPv6 IAID . . . . . . . . . . . : 218111593
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-1B-2C-F5-00-21-5A-73-D4-2F

    DNS Servers . . . . . . . . . . . : 77.38.38.38
    77.38.38.39
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{27D7AC62-3AC7-4E5C-AA64-38A5FB9F9D19}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{D11D167A-351A-4BDE-9EF3-D8574D010C2E}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.t-1.si:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : t-1.si
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:73ba:184d:378b:b2d9:f98c(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::184d:378b:b2d9:f98c%11(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Reusable Microsoft 6To4 Adapter:

    Connection-specific DNS Suffix . : t-1.si
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:4d26:673::4d26:673(Preferred)
    Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
    DNS Servers . . . . . . . . . . . : 77.38.38.38
    77.38.38.39
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\USER>


    how can I paste the same text when I 'have lost my connection' as it doesn't happen when I want it, but just suddenly and it can be in an hour, a few minutes, a few hours...

    also I tried unninstalling ethernet pci-e in my device manager and I got rid of the 'unplugged' one connection in my connections, but now, but when I restarted it started installing it again and I have now this 'unplugged' connection there again only now its reversed it's local area connection 2 and my normal connection is on 'local area connection'
     
  6. bullet

    bullet Thread Starter

    Joined:
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    Messages:
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    I did that many times but still the same...
     
  7. bullet

    bullet Thread Starter

    Joined:
    Mar 27, 2007
    Messages:
    74

    here you go, had a fallout just now 2 times and I copied it

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\USER>IPCONGIG/ALL
    'IPCONGIG' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Users\USER>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : USER-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : t-1.si

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
    Gigabit Ethernet NIC (NDIS 6.20)
    Physical Address. . . . . . . . . : 00-21-5A-73-D4-2F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Anchorfree HSS Adapter
    Physical Address. . . . . . . . . : 00-FF-D1-1D-16-7A
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : t-1.si
    Description . . . . . . . . . . . : RCA Digital Cable Modem
    Physical Address. . . . . . . . . : 00-1E-69-D9-95-E0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::d929:aa68:5551:8eb3%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 77.38.6.115(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 8. april 2010 22:38:07
    Lease Expires . . . . . . . . . . : 9. april 2010 4:38:06
    Default Gateway . . . . . . . . . : 77.38.6.1
    DHCP Server . . . . . . . . . . . : 10.200.0.10
    DHCPv6 IAID . . . . . . . . . . . : 218111593
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-1B-2C-F5-00-21-5A-73-D4-2F

    DNS Servers . . . . . . . . . . . : 77.38.38.38
    77.38.38.39
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{27D7AC62-3AC7-4E5C-AA64-38A5FB9F9D19}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{D11D167A-351A-4BDE-9EF3-D8574D010C2E}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.t-1.si:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : t-1.si
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:73ba:184d:378b:b2d9:f98c(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::184d:378b:b2d9:f98c%11(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Reusable Microsoft 6To4 Adapter:

    Connection-specific DNS Suffix . : t-1.si
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:4d26:673::4d26:673(Preferred)
    Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
    DNS Servers . . . . . . . . . . . : 77.38.38.38
    77.38.38.39
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\USER>


    my earlier post is for when it works.
    I hope you'll be able to help me with this, cause it's crazy..it's 'throwing' out my connection every 5 minutes and if I run utorrent I can't even download anything, cause connection just goes out...it does it when I don't run utorrent as well.
     
  8. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,872
    First Name:
    Terry
    Rewriting my last sentence in the previous post ...

    If necessary use a text file and then copy the results here after you have regained internet access.

    If the "Cable Unplugged" bothers you disable, not uninstall, the ethernet adapter in Device Manager or disable the connection in Network Connections. In Windows 7 I never get the nag in the Notification Area about "cable unplugged" as I do in XP. Are you getting that nag, or just don't like seeing the status in Network Connections?
     
  9. bullet

    bullet Thread Starter

    Joined:
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    Messages:
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    I copied and pasted it all already, so no need for notepad ;]

    I already tried disabling it and it didn't help...I didn't try disabling it in the device manager tho...
    I have win 7 too and I have win xp on the same disk as well and on xp I get fallouts too, so it's the same on both windowses.

    No, I have no nag for the status showing, but for my internet falling out and having to pull out and re-lug the USB cable all the time...I just want my connection to work normally like it did a month or so ago.
     
  10. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,872
    First Name:
    Terry
    OK, when you've lost internet access you still have a good IP configuration, so we need to gather up some more data. When your access goes out try these test commands. They are typed into a Command prompt window and the results can be displayed the same way as for the ipconfig /all

    ping 77.38.6.115

    ping 77.38.6.1

    ping 77.38.38.38

    ping 69.147.125.65

    ping yahoo.com
     
  11. bullet

    bullet Thread Starter

    Joined:
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    ok will do that and copy it all now I just have to wait for another fallout lol
     
  12. bullet

    bullet Thread Starter

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    and btw I disabled the 'unplugged' connection in device manager and in network connections I see it disabled now, but isn't it the same as I'd disable it in network connections? I mean there's no difference either you disable it in network connections or in device manager, right?
    I'm asking, cause as I said when I disabled it before in network connections it didn't do any change.
     
  13. bullet

    bullet Thread Starter

    Joined:
    Mar 27, 2007
    Messages:
    74


    here it goes


    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\USER>ping 77.38.6.115

    Pinging 77.38.6.115 with 32 bytes of data:
    Reply from 77.38.6.115: bytes=32 time<1ms TTL=64
    Reply from 77.38.6.115: bytes=32 time<1ms TTL=64
    Reply from 77.38.6.115: bytes=32 time<1ms TTL=64
    Reply from 77.38.6.115: bytes=32 time<1ms TTL=64

    Ping statistics for 77.38.6.115:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\USER>ping 77.38.6.1

    Pinging 77.38.6.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 77.38.6.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\USER>ping 77.38.38.38

    Pinging 77.38.38.38 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 77.38.38.38:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\USER>ping 69.147.125.65

    Pinging 69.147.125.65 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 69.147.125.65:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\USER>ping yahoo.com
    Ping request could not find host yahoo.com. Please check the name and try again.


    C:\Users\USER>ping yahoo. com
    Ping request could not find host yahoo.. Please check the name and try again.

    C:\Users\USER>ping http://yahoo.com
    Ping request could not find host http://yahoo.com. Please check the name and try
    again.

    C:\Users\USER>ping google.com
    Ping request could not find host google.com. Please check the name and try again
    .

    C:\Users\USER>
     
  14. TerryNet

    TerryNet Moderator

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    Messages:
    79,872
    First Name:
    Terry
    The failure to ping the Default Gateway means that you lost communication with your ISP. There is a problem with the ISP, the line between your ISP and the modem, or the modem is failing. I suspect the modem, but that is just a hunch.

    If I'm not confusing this with another thread I think you already checked with your ISP. You need to contact them and have them test when you are getting failure of the ping 77.38.6.1 (Default Gateway).
     
  15. bullet

    bullet Thread Starter

    Joined:
    Mar 27, 2007
    Messages:
    74
    so there's nothing really I can do, correct? even reinstalling win etc. wouldn't help, right?

    You know, I've been suspecting my modem for quite some time but the tech guys from my provider keep saying it's not the case, so I guess I'm gonna have to tell them tomorrow to get their ***** here, cause I'm not gonna pay for internet like this. They have to replace my modem if it doesn't work, right? and I guess I have to pay for it too?
     
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