2131 error

I am able to burn from Windows music library but not itunes.... why and what do i do now?
I have Windows Vista ,of course, and that is in a Toshiba Satellite.

 

Is the DVD drive a TSST TS-L632H if so read here for a firmware fix.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R173097&SystemID=LATITUDE%20D830&servicetag=&os=WLH&osl=en&deviceid=14182&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=2&formatcnt=1&libid=31&fileid=235346

That is from Dell's site but I think Toshiba users suffer from the same problem.

 

Got to the utility "SFDNWIN" and after i clicked on Download and then on the window with the 632hd300.bin that poped up it said firmware is not compatible with this driver. Could be that i did something wrong so i will go back and try again. Wondered about the "make sure it is the right administrator" coment in the instructions... I'll keep trying...maybe i missed doing something.
Ann

 

Same thing just happened again.
I also cannot get Windows mail to upload my hotmail, gmail and yahoo accounts. Remote service is what I think I am going to have to do.
Thanks Oily,
Ann

 

That firmware fix is only for the TSST TS-L632H model number DVD drive,so dont use it if your DVD drive is a different model.
"make sure it is the right administrator" ....you might have to right click and run it as "Administrator"

 

ok...im on it

 

ok, just double checked in properties of the DVD RW drive and it has two things listed under hardware....
Toshiba MK1636sx ATA divice
and then under that it is the TSST corp CD TS-L632H so i deduct that i have the correct model?

Back to try again...

 

Yes looks like the correct one.Dont know what is stopping it working.

 

When you right click SFDNWIN3.27.13 and click on "Run as Administrator",when the window opens does it show your correct model where it says "Drive"

 

When i click on Run as Admin, what comes up is a windoqw that say open file security warning and then when i push run .....ok, i am done for the night. Do you do remote help?

 

Sorry I dont.

Are you running this from an Admin account,will probably have to run it under an Administrator account.

 

Sorry you couldn't get it sorted.Hope things go better tomorrow....

 

I am not familiar with that language....admin account?

 

If you go to Control Panel and User Accounts your account should show up with Administrator under your name.