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#2CDRW installed, drawer won't open either

Discussion in 'Hardware' started by itek4u, Aug 24, 2004.

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  1. itek4u

    itek4u Thread Starter

    Joined:
    Apr 12, 2004
    Messages:
    7
    Description: Compaq Presario 5320US, XP home edition, using Compaq 12X Ide CDRW drive. This user complained that the cdrw drawer will not open and that the front led light stays on.

    I checked the drive and the drawer is indeed jammed firmly inside the drive and it refuses to open. It does not have a pin hole to open it. The led stays on, and XP does not see it anymore.

    I replaced the drive with a new identical cdrw drive, checked to see if it worked and left on my merry way. Well, the very next day, the user called and said this drive is doing the exact same thing as the other drive. Any ideas what is happening here?
     
  2. lemondrop

    lemondrop

    Joined:
    Jun 24, 2004
    Messages:
    605
    Did you try a new IDE cable with the drive?
    Bad IDE controller?
     
  3. Don Viejo

    Don Viejo

    Joined:
    Oct 19, 2003
    Messages:
    25
    I once had a Compaq Presario that had a similar problem. As I recal I had to treat the drive as a music drive and use some other eject button from the OS rather than the buttons on the drive. If I can get to the old drive, I'll be more explicit.
     
  4. Don Viejo

    Don Viejo

    Joined:
    Oct 19, 2003
    Messages:
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    Okay, here's what I had to do to open the CDRW drawer: click on My Computer, then right click on the drive in question, then left click on Eject. It happened so often I put an icon on the desktop. Hope this helps.
     
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