2Wire HomePortal connectivity problems

Hi, I use a 2Wire HomePortal 1000HG as an internet router with a wireless connection and at least several times per day, if not every 20 minutes, it loses connectivity and I'm told there's "limited or no connectivity". All the lights are always still green on the router when this happens, and unplugging the router power, waiting half a minute, and plugging it back in always works to restore the internet, only to have to do it all over again 20 minutes later. We have two laptop computers, both the same, and the problem seems to happen more often when we are both online then when just one computer is in use. Again, restarting the router always solves the problem but only very temporarily. Any insights? It's beginning to become a real pain. Thanks,

my computer specs:

OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4028 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1790 Mb
Hard Drives: C: Total - 461899 MB, Free - 408149 MB;
Motherboard: Dell Inc., 0D176M, A07, .34Z1XK1.CN486439B72148.
Antivirus: Symantec Endpoint Protection, Updated: Yes, On-Demand
Scanner: Enabled

 

It sounds like you might do well to try running a Winsock and TCP/IP stack repair as they`re easily corrupted and can cause wireless problems.

In the Run command, type cmd to open the command line.

Now type: netsh winsock reset catalog & press enter. (resets winsock entries)
Now type: netsh int ip reset reset.log hit & press enter. (resets TCP/IP stack)

Reboot your PC and see what happens. As the settings have been reset, you might need to put the password/code in the first time your adaptor finds the network but it should be okay after that.

Regards
Jenny

 

Hi Jenny and Terry, thanks for your responses. I tried the TCP/IP stack repair and they all worked except the IPv6 TCP/IP stack repair, as it said there was no command that could be completed. I'd been waiting for an opportunity to get a screenshot of the Xirrus wi-fi inspector when the connectivity was dropped, but since I ran those commands it hasn't been a problem! So, I'm cautiously optimistic that it worked.

Is this something you would recommend doing periodically, as they are easily corrupted, or only when a problem with connectivity arises? Thanks again very much for your help.