2Wire Homeportal (Status Down)?

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shmod

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Joined
Aug 8, 2005
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Hi all, I have had SBC DSL Pro package for about one year now.It has always performed pretty good. I play online games, and rely on good ping times for gameplay. About a week or two ago my 2Wire icon in notification tray went grey,(should be red and white).My modems lights (1000HW) are all green,and I am connected to internet.But, I can no longer access my homeportal homepage, or any page related to homeportal other than support page.(NO help). I've E-mailed several times , and even called India, I mean tech support twice. They are always sorry for my inconvenience, tell me my line checks out O.K. and to ignore greyed out icon if I can get online. I would, but this has upped my pings from 35ms-50ms, up to 300ms-400ms. Can anyone help?
 
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