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3 computers on network of 10 not connecting to internet

Discussion in 'Web & Email' started by karenkehoe, Feb 16, 2007.

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  1. karenkehoe

    karenkehoe Thread Starter

    Joined:
    Oct 19, 2006
    Messages:
    6
    Hello,

    Our office has a LAN network with 10 computers and DSL through the network connection. Yesterday 3 of the 10 computers would not connect to the internet. :( But the other 7 connect normally. All of our computers use Windows XP 2002 SP2. The 3 that are not working have Norton Antivirus 2006 installed on them. Two of the three also have AVG Free Edition installed. All of our computers also have Spy Sweeper. All of the computers and antivirus programs are updated and scanned regularly.

    I unplugged the LAN cord from the wall, then plugged it back in, then shut down the computer, waited a few minutes, started it again, and still no luck. I tried that several times.

    On the admin's computer we also keep getting a blue screen of death. Not sure if this is related to the problem with the internet or not. Here's the error message:

    A problem has been detected and windows has been shut down to prevent damage to your computer.

    KERNEL_STACK_INPAGE_ERROR

    If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

    Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you may need.

    If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, immediately press F8 to select Advanced Startup Options, and then select safe mode.

    Technical Information:

    ***STOP: 0x00000077
    (0xC000000E, 0xC000000E, Ox00000000, Ox00952000)

    Beginning dump of physical m emory
    Physical memory dump complete.
    Contact your system administrator or technical support group for further assistance.​

    We have not installed any new software or hardware in months. We do Windows updates every week, and one was done a couple days ago manually on this computer.

    This error message has not appeared on the other computers with connectivity problems, only this particular one, so we're not sure if this is related to the internet problem.

    Also on the admin's computer we've been getting error messages with Outlook 2003 the last couple days. Not sure if this has anything to do with the internet connectivity problem either. When Outlook begins, it displays reminders that I have setup in the calendar. But when I try to dismiss the reminders it gives me this error message:

    The reminder could not be deleted. It may appear again. Outlook.pst could not be accessed. Data Error (cyclic redundancy check).​

    Do you have any suggestions or have any idea what is wrong, and how to possibly fix it?

    Thanks for your time and assistance! :) We appreciate any help, this is really bad for our business.
     
  2. code088

    code088

    Joined:
    Feb 16, 2007
    Messages:
    1
    The solution for the computer that shows BLUE SCREEN has given the following remedial instruction, if you follow it your problem will be solved.

    If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, immediately press F8 to select Advanced Startup Options, and then select safe mode.

    Such message is mostly seen in the computers having INTEL BOARD. As a computer Technician, I have found such problem many times and I followed the instruction carefully and :cool: there the problem was solved.

    For Problem Number #2:

    If you are using Windows XP 2002 and your internet sharing is not working. Make sure of the following:

    # your computer is connected in LAN properly. This means, you have to check whether your DSL is ON/OFF, the signals are given correctly or not.

    # Your RJ (Network Jack) is connected properly or not.

    # Find the configuration from Local Area Network Properties whether they are set properly or not on each computer.


    # Or you can check your device is in the list of Device Manager or not.


    Then finally in Control Panel, you will find Network Connection Wizard (or you can find it in ACCESSORIES too), open it and follow the steps as required by your PC. You have to follow it in all your 3 PCs.

    Wish you good luck.

     
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