3 Pc's with wireless connections and only one will connect to internet! HELP

Hi Guys

It would be wonderful if someone could take a look at my networking problem, only one internet connection with two teenagers telling me they cant do their homework without it! i need to remove this excuse for dodging homework ASAP !!


Problem:
I have 3 PC's

Laptop 1 - Running XP Pro
Laptop 2 - Running Vista
Desktop - Running XP

About a month ago the Desktop stopped connecting to the internet, wireless icon showed "local access only". The two laptops were fine at this time but within a week these also succumbed to "local access only" connection problem.

The XP laptop cannot connect wirelessly but can connect with direct cable connection.
The Vista laptop will not connect either wirelessly or hard wired.
The Desktop wont connect wirelessly, i havnt tried with a direct connection due to cable lengths.

I have done some digging around and this seems to be a common problem with the Vista OS(though none of the solutions worked for me) but i couldnt find anything about this happening on XP.

I have replaced the Dlink (under warrenty) and still no change.

Any help would be great as im pulling my hair out here.

Many Thanks
Andy


Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider). TalkTalk
Make and exact model of the broadband modem. - Dlink DKT-710 modem/router
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless. All machines have worked wirelessly until about a month ago.
If wireless, encryption used, (none, WEP, WPA, or WPA2) - WEP
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. - LAPTOP1 - XP Pro ver 5-1-2600 SP 2 Build 2600
The Internet Browser in use, IE, Firefox, Opera, etc.- Firefox




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• Laptop 1 = works fine with direct connection
• Laptop 2 = Dosent work with direct connection
• Desktop =
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• yes with no change
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• all in one unit
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?
• no 2 laptops (1 XP and 1 Vista) and one Desktop ( XP )

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

Laptop 1 connected to router/modem via direct connection

System Info:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name ANDYLAPTOP
System Manufacturer TOSHIBA
System Model Satellite Pro A60
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2800 Mhz
BIOS Version/Date TOSHIBA Version 1.90, 04/03/2005
SMBIOS Version 2.3
Windows Directory C:\WINNT
System Directory C:\WINNT\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name ANDYLAPTOP\Andy
Time Zone GMT Daylight Time
Total Physical Memory 1,280.00 MB
Available Physical Memory 530.36 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.71 GB
Page File C:\pagefile.sys

----------------

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\jack>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=125ms TTL=54
Reply from 206.190.60.37: bytes=32 time=133ms TTL=54
Reply from 206.190.60.37: bytes=32 time=107ms TTL=53
Reply from 206.190.60.37: bytes=32 time=110ms TTL=53

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 107ms, Maximum = 133ms, Average = 118ms

C:\Documents and Settings\jack>ping yahoo.com

Pinging yahoo.com [68.180.206.184] with 32 bytes of data:

Reply from 68.180.206.184: bytes=32 time=189ms TTL=50
Reply from 68.180.206.184: bytes=32 time=202ms TTL=50
Reply from 68.180.206.184: bytes=32 time=189ms TTL=51
Reply from 68.180.206.184: bytes=32 time=182ms TTL=51

Ping statistics for 68.180.206.184:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 182ms, Maximum = 202ms, Average = 190ms

C:\Documents and Settings\jack>nbtstat -n

Local Area Connection 3:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Local Area Connection:
Node IpAddress: [192.168.1.4] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
ANDYLAPTOP <00> UNIQUE Registered
HOME_WORKGROUP <00> GROUP Registered
ANDYLAPTOP <20> UNIQUE Registered
HOME_WORKGROUP <1E> GROUP Registered
HOME_WORKGROUP <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

Wireless Network Connection 34:
Node IpAddress: [192.168.1.3] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
ANDYLAPTOP <00> UNIQUE Registered
HOME_WORKGROUP <00> GROUP Registered
ANDYLAPTOP <20> UNIQUE Registered
HOME_WORKGROUP <1E> GROUP Registered

C:\Documents and Settings\jack>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : AndyLaptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth PAN Network Adapter
Physical Address. . . . . . . . . : 00-11-67-89-5A-E5

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet NIC
Physical Address. . . . . . . . . : 00-A0-D1-DD-63-09
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : 14 September 2008 20:21:23
Lease Expires . . . . . . . . . . : 15 September 2008 20:21:23

Ethernet adapter Wireless Network Connection 34:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-03-C9-3C-9D-72
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : 14 September 2008 20:24:34
Lease Expires . . . . . . . . . . : 15 September 2008 20:24:34
Laptop 2 - Should be connected wirelessly but isnt, also will not connect with cat 5 cable connected.

Laptop Details
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6001 Service Pack 1 Build 6001
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ANDYWORK
System Manufacturer TOSHIBA
System Model Satellite P200
System Type X86-based PC
Processor Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date TOSHIBA V1.30, 26/03/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "6.0.6001.18000"
User Name ANDYWORK\User
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 2.00 GB
Available Physical Memory 1.45 GB
Total Virtual Memory 4.23 GB
Available Virtual Memory 3.52 GB
Page File Space 2.29 GB
Page File C:\pagefile.sys
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\User>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:
PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\User>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Users\User>NBTSTAT -N

Local Area Connection 2:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Wireless Network Connection:
Node IpAddress: [169.254.209.41] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
ANDYWORK <00> UNIQUE Registered
HOME_WORKGROUP <00> GROUP Registered
ANDYWORK <20> UNIQUE Registered

C:\Users\User>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : AndyWork
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Personal Area Network
Physical Address. . . . . . . . . : 00-03-7A-D5-64-39
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
nection
Physical Address. . . . . . . . . : 00-1B-77-21-B0-90
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.209.41(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101 Family PCI-E Fast Etherne
t NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-16-D4-F9-4E-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\Users\User>

================

Desktop - Local access only via wireless!!

System info

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name JACK
System Manufacturer ECS
System Model K7S5A
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 1 AuthenticAMD ~1145 Mhz
BIOS Version/Date American Megatrends Inc. 07.00T, 4/2/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2562 (xpsp.040919-1030)"
User Name JACK\Owner
Time Zone Eastern Daylight Time
Total Physical Memory 512.00 MB
Available Physical Memory 310.97 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.94 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys


-------------------------------

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Owner>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\Owner>
C:\Documents and Settings\Owner>nbtstat -n

Wireless Network Connection 2:
Node IpAddress: [169.254.225.218] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
JACK <00> UNIQUE Registered
JACK <20> UNIQUE Registered
HOME_WORKGROUP <00> GROUP Registered
HOME_WORKGROUP <1E> GROUP Registered
HOME_WORKGROUP <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : JACK
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Linksys Wireless-G PCI Adapter
Physical Address. . . . . . . . . : 00-1A-70-AC-9D-1C
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.225.218
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : SiS 900 PCI Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-0A-E6-80-5B-E4

 

On the Vista laptop, try this.

TCP/IP stack repair options for use with Windows Vista.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type type the following commands:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.





For the XP desktop, test a wired connection to see if that connects.

 

Thanks JohnWill for you speedy reply, im impressed

XP Desktop - I dragged it downstairs and connected it directly to the router and that connected fine, but still no joy with the wireless connection


Vista Laptop
i tried your changes and there is no change for both wireless and direct
cable, except that now in the connect to a network window i cannot see
any networks, whereas before i could see my wireless network but only
with local access.



I tried pingingg my router with no joy



here is the netstat -n and ipconfig /all after these changes:





Vista after 1st changes

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\User>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:
PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\User>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Users\User>NBSTAT -N
'NBSTAT' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\User>NBTSTAT -N

Local Area Connection 2:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Wireless Network Connection:
Node IpAddress: [169.254.209.41] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
ANDYWORK <00> UNIQUE Registered
HOME_WORKGROUP <00> GROUP Registered
ANDYWORK <20> UNIQUE Registered

C:\Users\User>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : AndyWork
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Personal Area Network
Physical Address. . . . . . . . . : 00-03-7A-D5-64-39
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
nection
Physical Address. . . . . . . . . : 00-1B-77-21-B0-90
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.209.41(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101 Family PCI-E Fast Etherne
t NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-16-D4-F9-4E-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\Users\User>

================


OS Name Microsoft® Windows Vista&#8482; Home Premium
Version 6.0.6001 Service Pack 1 Build 6001
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ANDYWORK
System Manufacturer TOSHIBA
System Model Satellite P200
System Type X86-based PC
Processor Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date TOSHIBA V1.30, 26/03/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "6.0.6001.18000"
User Name ANDYWORK\User
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 2.00 GB
Available Physical Memory 1.45 GB
Total Virtual Memory 4.23 GB
Available Virtual Memory 3.52 GB
Page File Space 2.29 GB
Page File C:\pagefile.sys

 

Have you tried reinstalling the network drivers, both wired and wireless for this Vista machine? The indications are something is still corrupted, we're getting the same error after a stack reset, which should repair it.

Did you get any errors running those Vista stack reset commands?

 

John - OK, I reinstalled the network drivers with no change.

Terry - I get the same results when Norton is disabled.


Thanks for your ideas guys