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*32.dll errors and mshtmled.dll errors

Discussion in 'Earlier Versions of Windows' started by colinharley, Nov 9, 2001.

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  1. colinharley

    colinharley Thread Starter

    Joined:
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    I have been experiencing error messages every time i use my PC - they do not appear on startup, but it seems to occur at a random time. The most common message is:-
    (In an 'Explorer' message box)
    Explorer has caused an error in KERNEL32.DLL.
    Explorer will now close.

    If you continue to experience problems, try restarting your computer.
    (It has only one option - that is to 'Close')

    The first time I got this, I obviously tried to restart my computer - within 5 minutes the message was back up.

    Since then, I have been able to drag the error message out of the way of my work - either online or offline - and carry on. On occasion, the system hangs but i can sort it out by clicking 'close' on the error message again - the message comes back up but i can use my system again.

    Another related message i receive is the same as above but with 'OLE32.DLL'. When I click close on this one, the window disappears and I can carry on as normal, but I often then get the KERNEL message after this.

    Can someone explain what purpose these DLL files serve and how I might go about rectifying it - I run Windows ME and Internet Explorer 6.

    Recently, I have had another message - specifically when attempting to reply to messages in Hotmail.
    It is similar to the above but is in an 'IExplore' message box and says an error has occurred in MSHTMLED.dll - this one kicks me up out of Internet when I click 'close'.

    I presume this is related to my earlier problems, which I was tolerating but can hopefully eliminate. This message is causing me great difficulty as I use hotmail frequently.

    I would be grateful if someone could suggest possible causes and potential solutions to these problems.
     
  2. beach51

    beach51

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  3. colinharley

    colinharley Thread Starter

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    Thanks for that,

    I will download from the links, hopefully that will help

    In the meantime, how can I check what programs I have running at startup. I suspect that may have a lot to do with - I think there's a lot of stuff I don't need.

    How do I get a list of programs that run at startup so I can delete them?

    Cheers
     
  4. beach51

    beach51

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    Hi Colin,heres a great site to find what you need at startup and what you dont.

    http://rselby.com/windows.html

    Go down to msconfig,and you will see what you need.

    Let us know how it works for you
     
  5. beach51

    beach51

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    Sorry forgot to tell you how to check what you have at startup.Go to Start>Run>type in Msconfig,when the window opens,click on the startup tab.This will show you what you have running at startup.
     
  6. Sharon D

    Sharon D

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    And if you're not sure which ones to disable in Msconfig you can copy what is listed so that we can all see what you have running by doing this: Start>Run Type in msinfo32. Click on the + sign beside Software Environment tab, then highlight Startup Programs. On the toolbar up top, Edit>Select All, and then Edit>Copy When you come back to the forum find your Post and then rightclick and Paste it in your reply window. Here's a couple more good links to add to beach's to see what may be running at startup:

    http://www.pacs-portal.co.uk/startup_content.htm

    http://www2.whidbey.net/djdenham/Uncheck.htm

    Best wishes :) sharon
     
  7. colinharley

    colinharley Thread Starter

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    I have installed adaware and it identified some spyware - I deleted some (after using the 'backup' facility on adaware). I now cannot get access to the internet - I assume this is related (I'm typing this fom an internet cafe).

    I atempted to restore these files from backup, but that doesn't seem to have helped.

    I have still to investigate the other stuff - I will paste what I have at startup once I get back to my machine and copy it onto disk (unless I can do it any other way).
    Thanks for the help so far, SharonD and Beach51 - it would appear I'm not cut out for messing about with computers.

    I will keep you informed.
     
  8. TonyKlein

    TonyKlein Malware Specialist

    Joined:
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    Hi Colin,

    You probably removed WebHancer agent with Ad-Aware without disabling it first. That can indeed cause the loss of your internet connectivity, as WebHancer modifies your Winsock2 registry keys.

    Uncheck it in Msconfig/startup, reboot, and then uninstall Webhancer from Programs add/remove.
    Afterwards, run Ad-Aware again, and reboot once again.

    And take a look here for some more tips: http://www.lavasoft.de/cgi-bin/forums/ikonboard.cgi?s=3beeabf74ae5ffff;act=ST;f=4;t=3;

    Removing NewDotNet (New.Net application) with Ad-Aware will sometimes cause similar problems, but if you indstalled the latest version, I believe that Ad-Aware wil leave NewNet files alone.

    Good luck,
     
  9. beach51

    beach51

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    Hi Colin,i agree with Tony,just follow his advice to remove webhancer.If it was web3000,i believe you will have the same problem.Let us know which ones you deleted.If like Tony says you have NEWDOTNET,Ad-aware will not remove that,you will have to contact newdotnet at 626-229-7800,for removeal instrutions.

    Heres a good site to read about all this spyware,and some removeal instructions

    http://www.cexx.org
     
  10. colinharley

    colinharley Thread Starter

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    Hi there,

    My net access is back operating ok - not sure if it was just a glitch


    The following are the files that open at startup - please advise which I can safely disable from startup, and which may be causing the problem:-
    · *StateMgr c:\windows\system\restore\statemgr.exe All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    · AudioHQ c:\program files\creative\sblive\audiohq\ahqtb.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    · Cydoor cd_load.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    · devldr16.exe c:\windows\system\devldr16.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    · EM_EXEC c:\progra~1\mousew~1\system\em_exec.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    · Hidserv hidserv.exe run All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    · IntelProcNumUtility "c:\intel\intel psncu\cpunumber.exe" /nosplash .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    · LoadPowerProfile rundll32.exe powrprof.dll,loadcurrentpwrscheme All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    · LoadPowerProfile rundll32.exe powrprof.dll,loadcurrentpwrscheme All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    · Microsoft Office c:\progra~1\micros~3\office\osa9.exe -b -l .DEFAULT Startup
    · Microsoft Works Update Detection i\wkdetect.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    · MULTIMEDIA KEYBOARD c:\program files\netropa\multimedia keyboard\mmkeybd.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    · PCHealth c:\windows\pchealth\support\pchschd.exe -s All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    · RealJukeboxSystray "c:\program files\real\realjukebox\tsystray.exe" .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    · reminder.exe c:\program files\backweb\tuner\reminder.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    · RG Timer2000 c:\progra~1\rgtime~1.exe All Users Common Startup
    · ScanRegistry c:\windows\scanregw.exe /autorun All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    · SchedulingAgent mstask.exe All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    · SSDPSRV c:\windows\system\ssdpsrv.exe All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    · StillImageMonitor c:\windows\system\stimon.exe All Users HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
    · SystemTray systray.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    When I was in MSINFO32, I looked at "Running tasks" and there were 3 references to KERNEL32.DLL. Could this have something to do with. I investigated further and there seems to be 2 copies of EXPLORER.EXE.

    Could this be the root of my problem?
    I will look at the links you have all passd on - thankyou
     
  11. TonyKlein

    TonyKlein Malware Specialist

    Joined:
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    Messages:
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    Hi Colin,

    Go to start/run, type Msconfig, go to the Startup tab, and uncheck the following items:

    Cydoor (spyware), Devldr16.exe, AudioHQ, EM_EXEC, IntelProcNumUtility, Microsoft Office (unless you're using the MS Office Shortcut Bar), Microsoft Works Update Detection, RealJukeboxSystray, REminder.exe, ssdpsrv.exe.

    Click OK, close Msconfig, and reboot.

    Afterwards have <A HREF="http://www.lavasoftusa.com/index.html">Ad-Aware</A> check your drives and registry for spyware, check all found spyware references, click on 'continue' and have everything removed.

    Good luck,
     
  12. colinharley

    colinharley Thread Starter

    Joined:
    Oct 17, 2001
    Messages:
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    Thanks for the suggestion, Tony.

    I have done as you said but still get the error message.

    Any other suggestions anyone?
     
  13. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Hi Colin,

    Yes, something we could have done earlier, I guess: restore the original version of Ole32.dll from your Windows CD-ROM.
    The easiest way to do this is through SFC (System File Protection).

    Take a look here for some assistance, if you should need it: How to extract files in Windows 98 and Windows Me

    Good luck,
     
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