98 slow on internet broadband

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jraquel

Thread Starter
Joined
Aug 25, 2003
Messages
341
My access to the internet over comcast broadband has slowed down to a crawl. Anyone know what might be wrong? Is it in my computer or maybe comcast?
Been doing this for 3 or 4 days now. Normally fast. Is there maybe something I can do to check my computer before calling the service dept?

Thanks,
jraquel
 
Joined
Nov 22, 2001
Messages
968
Hi,

Have you done any maintenance....deleted the Temporary Internet Files, History, Cookies, hidden URLs, TEMP files, Scandisk, Defrag??

Have you increased the size of your Default Receive Window in the registry?

What all do you have running at startup and in the background?

Are you running the ComCast software?

This is where I would start.

Spaceman
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,619
What are Comcast's advertised upload/download speeds?

Download and install Cablenut 4.08. Do not enter any settings in its adjuster window just yet.
 

jraquel

Thread Starter
Joined
Aug 25, 2003
Messages
341
Removed all temp files. Still slow. Defraged, scandisk, etc. Still Slow.

Don't know, off hand their speed, but it has always been FAST>>>>>

Will call CC today.

Thanks
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,619
Running Disk Defragmenter, running Scandisk, and deleting temp files is not going to have any effect on boosting your connection speed.(n) It is good maintenance practice though.(y)
 
Joined
Feb 18, 2003
Messages
414
How about memory? Maybe your RAM is maxed out-and I would deffinatly check what you have running in the background. Programs have a way of just finding themselves home in the start up with no invatation :)
My memory is running at 100%-actually still is- have RDRAM on the way and my pc has been crashing and the programs were acting wacky. But it all started out with slow pages opening on the internet, can you check the system information on the program you installed to get on the internet?-just a thought-good luck!
 
Joined
Jun 6, 2003
Messages
125
Have you tried cycling the power on your cable modem and router (in you have one) sometimes this will solve such problems.
 
Joined
Mar 12, 2002
Messages
5,520
Howdy...jraquel

You might also have some spyware go here http://tomcoyote.com/hjt/ and download and install Hyjackthis, open the program and click on Scan, once the scan completes, click on Save log, then open the log and copy, and paste the contents back here...
 

jraquel

Thread Starter
Joined
Aug 25, 2003
Messages
341
Here is the hijack this log.

Thanks

Logfile of HijackThis v1.97.5
Scan saved at 7:12:32 AM, on 04/01/2004
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\NORTON UTILITIES\NPROTECT.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\NORTON CRASHGUARD\CGMENU.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\TASKMON.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\NORTON CRASHGUARD\CG16EH.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\HPLAMPC.EXE
C:\WINDOWS\SYSTEM\LVCOMS.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OSA.EXE
C:\PROGRAM FILES\D-LINK AIRPLUS\AIRPLUS.EXE
C:\WINZIP\WZQKPICK.EXE
C:\PROGRAM FILES\WINDOWS MEDIA COMPONENTS\ENCODER\WMENCAGT.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\SPY WARE SEARCH AND DESTROY\HIJACK ZIP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.commonname.com
F1 - win.ini: run=C:\WINDOWS\SYSTEM\cmmpu.exe
O2 - BHO: BabeIE - {A6475E6B-3C2E-4B1F-82FD-8F1C0B1D8AD0} - C:\PROGRAM FILES\COMMONNAME\TOOLBAR\BABEIE.DLL
O2 - BHO: Activater - {1E1B2879-88FF-11D2-8D96-D7ACAC95951F} - C:\PROGRAM FILES\COMMONNAME\TOOLBAR\CNBARIE.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: CommonName - {A3E3F04C-F98C-4295-95EF-41C57425B077} - C:\PROGRAM FILES\COMMONNAME\TOOLBAR\CNBARIE.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [Norton CrashGuard Monitor] "C:\PROGRAM FILES\NORTON CRASHGUARD\CGMENU.EXE"
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~3\ADVTOOLS\ADVCHK.EXE
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LVComs] C:\WINDOWS\SYSTEM\LVComS.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Startup: D-Link AirPlus.lnk = C:\Program Files\D-Link AirPlus\AirPlus.exe
O4 - Startup: WinZip Quick Pick.lnk = C:\WINZIP\wzqkpick.exe
O4 - Startup: Encoder Agent.lnk = C:\Program Files\Windows Media Components\Encoder\WMENCAGT.EXE
O8 - Extra context menu item: Bookmark This Page - C:\Program Files\CommonName\Toolbar\createbookmark.htm
O8 - Extra context menu item: Add A Page Note - C:\Program Files\CommonName\Toolbar\createnote.htm
O8 - Extra context menu item: Email This Link - C:\Program Files\CommonName\Toolbar\emaillink.htm
O8 - Extra context menu item: Search using CommonName - C:\Program Files\CommonName\Toolbar\navigate.htm
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: AIM (HKLM)
O12 - Plugin for .hpb: C:\PROGRA~1\INTERN~1\PLUGINS\nphpipb.dll
O12 - Plugin for .mov: C:\Program Files\Netscape\Navigator\Program\PLUGINS\NPQTW32.DLL
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37863.2275347222
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
81,619
You've got too many programs loading during startup and running in the background, which is going to effect your computer's overall performance.(n)
 
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