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"____ has encountered a problem and needs to close"

Discussion in 'Virus & Other Malware Removal' started by penguin1008, Apr 29, 2009.

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  1. penguin1008

    penguin1008 Thread Starter

    Apr 29, 2009
    Yesterday I tried to open Internet Explorer and before anything had loaded I got the error message that Internet Explorer encountered a problem and needs to close. I get the same message for Windows Media Player (although even with the message the songs still come through) and trying to dispose of objects in Malwarebytes. After doing some research and looking in system32 I found out I have Bankpatch. Does anyone know how I can get rid of it? Is that what's causing all of my programs to "experience problems" at critical times?

    Here's my Hijackthis log

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 2:46:42 AM, on 4/29/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16827)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    C:\Program Files\HP\QuickPlay\QPService.exe
    C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
    C:\program files\dna\btdna.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    C:\Program Files\AVG\AVG8\avgcsrvx.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
    O1 - Hosts: browser-security.microsoft.com
    O1 - Hosts: best-click-scanner.info
    O1 - Hosts: antivirus-xp-pro-2009.com
    O1 - Hosts: microsoft.infosecuritycenter.com
    O1 - Hosts: microsoft.softwaresecurityhelp.com
    O1 - Hosts: onlinenotifyq.net
    O1 - Hosts: antivirusxp-pro-2009.com
    O1 - Hosts: microsoft.browser-security-center.com
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
    O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
    O4 - HKLM\..\Run: [Reminder] C:\Windows\CREATOR\Remind_XP.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\program files\quicktime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
    O4 - HKCU\..\Run: [BitTorrent DNA] "C:\program files\dna\btdna.exe"
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
    O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=laptop
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O20 - AppInit_DLLs: ze.dll ,C:\WINDOWS\system32\vorosuka.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe

    End of file - 7594 bytes
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