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A Disk Read Error Occured. Press CTRL ALT DEL to restart.

Discussion in 'Windows XP' started by KingFisher9, Aug 4, 2006.

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  1. KingFisher9

    KingFisher9 Thread Starter

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    So my cousin called me up today asking for help with his computer...He said its working slow and hes getting lots of pop ups and he wanted to use his XP disk to reinstall windows. I told him to just get spybot, AVG, and to use firefox from now on and his computer will be fine.

    So we are talking on the phone and I'm giving him directions on how to use Spybot. Eventually his computer is starting to crap out and is running slowly. This is after he completed a spyware check and fixed the problems. I told him to go to run and type "msconfig" than I had him turn off stuff like aim, ICQ and all those other programs that he doesnt use, but are opened once he starts up his computer. I knew all of the programs that he turned off except for one that had the word spyware in it and something called "VTTimer."

    Than I had him restart and as soon as he did he got this error message "A Disk Read Error Occured. Press CTRL ALT DEL to restart." He tried restarting numourous times, but got the same message. I than told him to use his Windows XP CD and boot from the disk. He did that and I had him hit "R" for repair. The screen came up with

    1. C:\WINDOWS
    Please choose which windows you want to use:

    ....Or something similiar so I told him to press 1 and enter and than to run "chkdsk /r"

    It started running check disk, but it was still at 0% after a few minutes. I just told him to go to sleep and see where it was in the morning. I'm hoping that it won't be at 0% in the morning. I have a couple of questions.

    1. What could've caused this? He almost never reboots his comp. Was it me that caused it or something else?

    2. How do I fix it?

    3. Since my cousin was ready to reinstall his OS from his XP CD this isn't a big problem as long as he can access the pictures he had stored on his hard drive. If he reinstalls Windows will he still have access to them?

    Any help is appreciated



    He just called me back. He said at 11% it stopped and gave him an error message, but now when he restarts instead of going to the disk error message right away he gets a screen saying that his hard drive is going to fail or something like that and that he should back it up. It also says to click F1 to run setup or F2 to continue. When he clicks F2 it goes to the disk error message. I had him go to setup and change his boot record from

    1.CD ROM
    2.CD ROM
    3.HARD DRIVE

    to

    1.HARD DRIVE
    2.CD ROM
    3.CD ROM

    but it didn't help. If he installs the OS system from the XP CD again will it work fine? And can his pictures be recovered?
     
  2. paul_doo

    paul_doo

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    I'd stop now an get another harddrive..sounds like his is almost dead.. he can slave his harddrive after an save all his pics.
     
  3. KingFisher9

    KingFisher9 Thread Starter

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    What should I do than? Take his computer to a repair store or what? How can I recover his pictures?
     
  4. paul_doo

    paul_doo

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    well what i gather he is going to need a new harddrive..hence he needs to buy a new hard drive install windows ..slave the old harddrive ..to get doc's an pics off of it. If you need details on how to do this just ask.
     
  5. KingFisher9

    KingFisher9 Thread Starter

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    I can install the hard drive, but how do I recover his pictures from the old one? Please tell me.
     
  6. paul_doo

    paul_doo

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    change the jumper on his drive ..set his to slave..you will have total access to all thats there as long as his hardddrive has a whisper of functionality.
     
  7. KingFisher9

    KingFisher9 Thread Starter

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    Can I just put his in an external enclosure and access it from there?
     
  8. paul_doo

    paul_doo

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  9. Jimmy the Hand

    Jimmy the Hand

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    Jul 28, 2006
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    1,223
    Hail King!

    HDD's have a built-in surface monitoring system (SMART). If a sector on the surface fails, it is replaced by one of the spare sectors reserved specifically for this purpose. When the number of still-available spare sectors drop below a minimum level, the HDD's SMART system gives you the warning you get while BIOS does the power-on self test.

    I'm sorry to say that your HDD won't last much longer. You might find that all your data has become inaccessible, whatever you do. In such a case your last hope might be a clever program called HDD Regenerator. Depending on the nature of the surface problem, it can revive bad sectors, so that you may save your data off the disk.
    But, even if you can save everything, your HDD should be replaced, asap.
     
  10. ozrom1e

    ozrom1e

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    May 15, 2006
    Messages:
    11,849
    I was just wondering why you have talked yourself into thinking the hard drive is bad? It might be just crammed with spyware and a good cleaning might be in order. First of all I would suggest that being at this computer might be the best thing and be on-line with it if possible to access TSG. Or just bring the computer, monitor etc to your house so you could work on it right there, I know it will be a bit inconvenient but the work will go faster.

    I would like to start this off by having you run a HijackThis on the computer in question and if you are not going to get the computer next to yours to print the instructions out to anything you do here.

    To download HJTsetup.exe To Download HijackThis go to the following: http://www.thespykiller.co.uk/forum/index.php?action=tpmod;dl=item5
    Filename = 1137518044HJTsetup.exe
    Save the file to your desktop.
    Double click on the HJTsetup.exe icon on your desktop.
    By default it will install to C:\Program Files\HijackThis.
    Continue to click Next in the setup dialog boxes until you get to the Select Additional Tasks dialog.
    Put a check by Create a desktop icon then click Next again.
    Continue to follow the rest of the prompts from there.
    At the final dialog box click Finish and it will launch Hijack This.
    Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    Click Save to save the log file and then the log will open in notepad.
    At the top of the Notepad HJT log screen, hit Edit then Select All then click Edit and then click Copy doing that copies the text to the clipboard, you won't see it yet....
    Open a TechSupportGuy forum Reply window under Internet & Networking in Security for this thread, to have ready to paste the Hijackthis log into. Click once to place the typing cursor in the reply window.
    At the top of your TSG/browser window, hit Edit then Paste
    You should see your copied Hijackthis log appear in the reply space....then, submit the reply and copy and paste the link in the address bar back to the original thread you were in.
    DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
     
  11. KingFisher9

    KingFisher9 Thread Starter

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    That sounds good, but I can't start the computer
     
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