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A hard disk problem is preventing windows from starting

Discussion in 'Hardware' started by DreaMarleen, Oct 28, 2014.

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  1. DreaMarleen

    DreaMarleen Thread Starter

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    My friend's computer is showing this error: "A hard disk problem is preventing windows from starting"
    I've attached a photo. I know it's Windows 7. Not sure what to do next & would appreciate any help or suggestions you might have. Thanks :)
     

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  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. Welcome to Tech Support Guy
    2. What does diagnostic and repair details show please
     
  3. DreaMarleen

    DreaMarleen Thread Starter

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    Thanks for replying. Here's 3 pics I took as I scrolled down the screen.
     

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  4. DreaMarleen

    DreaMarleen Thread Starter

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    Pic 2
     

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  5. DreaMarleen

    DreaMarleen Thread Starter

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    Pic 3
     

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  6. managed

    managed Trusted Advisor Spam Fighter

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    Looks like only 1 pic got here. Did it say the repair succeeded ?

    EDIT : Never mind, I scrolled down and saw the other 2 !

    For a '2nd opinion' you could test the hard drive with this :- http://www.megaleecher.net/Seagate_SeaTools_For_DOS_Bootable_USB_Maker_Kit#axzz3HUxUgn5t
    Run both the short and long tests.

    To boot from the Usb stick you may have to set Usb as the 1st boot device in the Bios or there may be an F key you can press to get a boot menu, it should say which key at the bottom of the screen just after you switch the computer on.

    You can use a CD instead by burning the ISO file using a free program like ImgBurn, don't just copy the ISO onto the disk it must be burnt as an 'image', if you install ImgBurn you can probably just right-click the ISO and select 'Burn with ImgBurn'.
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    YOU may and it is slight chance be able to achieve a chkdsk by keying F8 immediately after the post screen
    On the F8 menu
    If you have the option Repair your computer see here

    http://windows.microsoft.com/en-gb/...ns#what-are-system-recovery-options=windows-7


    select that and then command prompt
    If you do get a prompt it will be a cmd prompt
    with the
    X:/Sources
    change to C
    by typing
    C:
    press enter
    as the X is merely a ramdrive so it is no use running chkdsk on X
    If you then get the prompt C:/
    type
    chkdsk /r


    key enter


    if a message appears asking if you wish to continue agree the message


    If the state of the drive is so bad that we cannot get that to run OR you do not get the options on F8 then you will have to continue with the suggestion by my colleague
     
  8. DreaMarleen

    DreaMarleen Thread Starter

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    Hi there, here's what I've done so far (hopefully I haven't made it worse)
    Pressing F8 wasn't working. I found some info that came with the computer from Acer that said to press Alt + F10 for acer eRecovery management
    This gave me 2 choices:
    1.Restore to factory settings & lose anything not backed up
    2. Reinstall windows & all my documents/photos would be moved to a c:\backup folder

    I chose #2, which started then gave me this error that I will attach
     

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  9. DreaMarleen

    DreaMarleen Thread Starter

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    When I pressed ok on that error the computer restarted and appeared to be reinstalling windows, until I got this error that I will attach
     

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  10. DreaMarleen

    DreaMarleen Thread Starter

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    Then when the computer restarted again F8 brought me to the choices of save mode or normal
     

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  11. DreaMarleen

    DreaMarleen Thread Starter

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    Choosing save mode freezes at please wait
     

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  12. DreaMarleen

    DreaMarleen Thread Starter

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    Choosing to run windows normally gives me this blue screen error (scary)
    Do you have anymore suggestions? I don't see the option for system repair. I didn't try the restore to factory defaults option in case there was a chance of getting some pictures off the hard drive first. But if you think it's beyond that point I could try that or maybe I should break down & pay someone to have a look at it. Let me know what you think :)
     

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  13. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    It will I think not work but try Last Known Good
    If you have another computer running Windows 7 not necessarily of the same version but it must be the same 32 bit or 64 bit on THAT other computer make a repair CD that is Control Panel - Backup and Restore - create System Repair disc on left pane
    Insert CD and then on this computer - with the disc in - boot from the CD and see if the repair disc offers the option
    Repair Your Computer
    as shown on the link I provided
    If so select that and then cmd prompt
    post back if you get that far


    Without being able to get to some manner of repair option we are not going very far


    The best I can do for you is possibly to provide you with the way to recover data - your pictures etc. before you try the restore to defaults


    There is ONE other possible way forward
    What please is the Windows 7 version on this computer it should be on a label on the base of the laptop or underneath the battery
    DO NOT post it on here - but on that label can you also read the product key
     
  14. DreaMarleen

    DreaMarleen Thread Starter

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    I backed up my pics & documents. Then I did the chkdsk. It said some file record segments are unreadable as you can see in the pic. Is that a bad sign?
     

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  15. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Can you please be a little more descriptive as all I have to work with is what you tell me
    HOW please have you run the chkdsk and which chkdsk have you run
    chkdsk /r


    and from where please


    re the posted image - cannot read
    it looks as though the hard drive is failing
    I will know better when you reply with the details requested
     
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