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A problem is preventing the troubleshooter from starting

2K views 17 replies 3 participants last post by  blues_harp28 
#1 ·
Hello. Recently I started receiving the message "A problem is preventing the troubleshooter from starting." I have a Lenovo laptop and utilize Google Chrome. In addition, my Windows 7 updates now fail to load, my startup repair won't work, and even my System File Checker will not work. Also, my Picasa photos are gone (although most of them, through 2016, are in Google Photos.) Furthermore, my C Drive disk space rapidly disappears throughout the course of the day. I will have 600 MB or so of space in the morning, but by afternoon I receive a "Low Disk Space" notice. According to my Norton full scan, I have no viruses or problems. I tried CHKDSK, but it showed no problems. I tried to load the Microsoft Malicious Software Removal Tool (MSRT), but it wouldn't load. I tried restarting in just about every mode, including safe mode, debugging, and even last known good configuration. At this point, I can't figure out any other option but to reinstall Windows 7, which I don't really want to do. Thank you for reading this message.
 
#3 ·
Furthermore, my C Drive disk space rapidly disappears throughout the course of the day. I will have 600 MB or so of space in the morning, but by afternoon I receive a "Low Disk Space" notice.
You need to free up some disk space [lots of it] if your pc is to run correctly.
Move files and data to an external source, DVD, USB hard drive, etc.
Let us have some Pc specifications.
Check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
 
#8 ·
It is always best to save any needed data and files to an external drive, away from the main pc.
You can move files via Drag and Drop using Windows File Explorer.
Or use a program like AOMEI to do it for you
https://www.backup-utility.com/articles/transfer-files-from-c-drive-to-d-drive-3889i.html
You can also use programs like AOMEI, to make an image of your hard drive to an external hard drive - this can be used if the hard drive fails.
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Please post the following.
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
 
#9 ·
Hello again. Today I tried to remove Adobe Acrobat Reader to make some room, but even that won't uninstall. It gives an "Error 1711" message. I am in my 50's, and I am not very handy with computers. I am thinking maybe I should just spend a few hundred dollars for a new laptop, but I am sort of used to this one. Supposedly, Microsoft has a "Fix-it" tool that solves this error, but it wouldn't even download because I don't have enough disk space. I will keep giving it the old college try.
 
#11 ·
Update - Yes, I will have to buy a USB flash drive, but I am afraid I will lose it like I lose sunglasses. I was able to delete the Adobe, only after I deleted two related smaller Adobe programs. That gave me 1.01 GB of free space, but a couple of hours later I got the "Low Disk Space" message and was down to 20 MB of free space.
 
#16 ·
(y) Keep us updated.
Update - Hello again. This is fascinating! I have been doing a little detective work, and I discovered that Windows 7 has a bug which causes CBSPersist files to load on someone's hard drive at a rate of several GB's per hour (you probably already know this, but if not the Computerworld article is titled "Windows 7 log file compression bug can fill up your hard drive.") Anyway, I have been deleting the CBS files, and now I have over 60 GB of space on my C Drive, although I have to keep doing it. On a less positive note, my troubleshooter still doesn't work, and my Windows Updates still won't load (although now at least they start to load.) I will keep trying, and update you later.
 
#17 ·
Update on my Updates - Success! Yesterday my first update loaded in over a month. A couple others failed to load, but at least clearing some disk space worked. I will keep trying to fix the other items I mentioned in the original post. Also, I still have 80 GB of space left on my C Drive, so it is not disappearing at a rapid rate as it was previously.
 
#18 ·
Hi, thanks for all the updates.
This is now the 4th time of asking ;) - it will help you and us, if you post the following.
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
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Also download Security Check by screen317 from.
http://www.bleepingcomputer.com/download/securitycheck/
Save it to your Desktop.
Double click the install icon.
If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.
The saved log will be called checkup.txt.
 
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