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A problem with my new hard drive

Discussion in 'Hardware' started by billydakid36, Jan 11, 2019 at 7:36 AM.

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  1. billydakid36

    billydakid36 Thread Starter

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    A few days ago i bought an internal hard drive, i installed my new hard drive and i followed youtube guides and it all worked fine started downloading games into it and it was working all fine
    and then woke up today, didn't change anything the PC was still on and the hard drive just dissapeared from the devices and drivers folder, it is still showing in the BIOs, so i tried reformatting it in disk management and i got a pop up saying "The request could not be performed because of an I/O device error, and so i googled how to fix it and that didnt really help
     
  2. 8biosdrive

    8biosdrive

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    What are your system specifications? What type and size of hard drive? What version of Windows? Use the system info utility and paste the results into a post (http://static.techguy.org/download/SysInfo.exe).

    We're the games installed from cds or were they downloaded from the Internet? I wonder if the drive might have become infected. What's your antivirus software?
     
  3. DavisMcCarn

    DavisMcCarn

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    An I/O device error message indicates there is a serious problem with the drive and, if it is indeed brand new, you should invoke the need for a warranty replacement.
     
  4. billydakid36

    billydakid36 Thread Starter

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    The games were downloaded from steam and i am running windows 10 the hard drive is 1tb, i feel like a complete idiot it was either 1week +40$ to get it put in by a professional or risk doing it myself
     
  5. DavisMcCarn

    DavisMcCarn

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    It's usually pretty easy to install a hard disk drive and I doubt that you did anything incorrectly; but, somewhere around 1% of new electronic devices fail within the first 90 power on hours so its not at all uncommon.
    Was it new or used? Even EBay will ram it back down the sellers throat unless it was sold as-is.
     
  6. billydakid36

    billydakid36 Thread Starter

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    It was brand new and only 2 days old from now but im going to download the app from seagate that someone recommended to me and hope that works
     
  7. 8biosdrive

    8biosdrive

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    What is disk management showing about the size, partitions and status of the drive? Does it show a drive letter assigned to the drive? If not, follow this link to initialize the drive.

    Is this a SATA drive? If so, you may need to check your SATA cable connections on both the hard drive and motherboard ends. What is the brand of the drive? If it is from a major supplier such as Seagate or Western Digital, you can go to their website and download diagnostic software to check the status of the drive, but only if the earlier steps don't work.
     
  8. DavisMcCarn

    DavisMcCarn

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    If it was 30 days old or more, you might need to invoke the Seatools software in order to get a failure code for a Seagate warranty replacement. However; at two days old, the vendor you bought it from ought to summarily replace it without a fight and that should be a much easier path, not to mention faster.
    P.S. As of about 1995, your credit card company would yank the money straight out of their bank account, making them prove afterwards that they deserved it.
     
  9. billydakid36

    billydakid36 Thread Starter

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    The disk 0s the driver i am having trouble with and it is seagate, i downloaded there seatools and all scans were passed apart from generic test, and advanced test also it can be activated i just get i/o error and i searched on youtube how to fix and i tried it didnt work for me proof.PNG
     
  10. 8biosdrive

    8biosdrive

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    I assume the internal hard drive you are having problems with is the 1 Tb drive listed in your disk management screen shot. It is telling you that this drive is not initialized. Follow the procedure in the video in post #7 to initialize it.
     
  11. DavisMcCarn

    DavisMcCarn

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    Again, a Disk I/O error is quite serious and the fact that you had started copying things (you said games) to it, after which it has suddenly gone to uninitialized confirms that. If you want to verify that it is sick, download, install, and run the free trial of hdtune pro ( http://www.hdtune.com/download.html ). Choose the new, one terabyte drive at the top, then choose the Error Scan tab and click the Start button. It will take hours to finish; but, if even one red box appears, the drive is toast and cannot be fixed.
     
  12. 8biosdrive

    8biosdrive

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    DavisMcCarn said
    I/O errors can be due to many factors: driver issues, software and operating system issues, to name a few, in addition to hardware issues. Logical and physical errors on hard drives can be related to I/O erros, and the former are easily (or less easily) fixable. It is not all doom and gloom. Here are a few links.

    http://www.tomshardware.com/answers/id-1842789/hard-disk-input-output-error.html

    https://www.drivereasy.com/knowledge/how-to-fix-an-io-device-error/

    https://www.computerhope.com/jargon/i/iodevice.htm
     
    Last edited: Jan 13, 2019 at 2:36 PM
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