A question about IM's

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mrcoons

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Apr 17, 2001
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I have a friend who lives in another part of the country from me (which means I do not know very much about his PC) and got an email from him asking me for help with a problem he is having.

Here is his problem: "I got a notice from MSN that I needed to download the latest version of MSN IM; I go through the procedures; only to have the following error come back: UNKNOWN EXTENSION ON FILE c\windows\temper~1\content.ie5\61mpqtu9\setup9~1.exe---I have no idea what that means. My PC is 5 years old---do you think it is too old for the upgrades. Tried to download AOL IM, and got the same error. "

His PC is using Win95 and his harddrive has plenty of space available but that is all I know. He also tried to install Messenger version 5.0 (he was on version 4.x) but it failed the same way. I installed the same update he is talking about and did not have any problem. Does anyone have any suggestions?
 

Miz

Joined
Jul 1, 2002
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2,146
According to this MSN site, Windows 95 must use version 5. There is a link to download it at the above site.

Since it went into a temp folder, I suspect he told the file to "open from this location" rather than choosing to save it.

He should not attempt to "open the file from this location" but, rather, download it and then install it. He should get a window asking him where he wants to save the download and the handiest place is to save to the Desktop. The file is then easy to find to open and start the install as well as to find to delete when the installation is finished.

I included the above details about saving and deleting the downloaded file in case they're needed.
 

mrcoons

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Apr 17, 2001
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270
Miz, that certainly makes sense. I will pass this along to my friend and post his results when he lets me know how he fares.

Thanks!!! Mark
 

mrcoons

Thread Starter
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Apr 17, 2001
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270
Well my friend certainly has himself in quite a pickle now. When he tries to download the correct version of MSN Messneger it displays the panel asking what to do with the download but when he clicks on 'Save' nothing happens, or so he is telling me.

Heaven only knows what version of IE he is using, but I suspect that it's so old that something is not compatable with the download he is trying to do. I had him try to download ICQ but the same thing happens when he tries to download anything now.

He was originally able to download Messenger 6.0 but ever since he tried to install it and it failed he has been unable to do any downloads.

Any suggestions anyone?

Mark
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,258
Hiya Mark

This seems to be a general thing that happens at that site. You're the third person that has mentioned this.

Make sure that he has Install on Demand unticked:

Tools | Internet Options. Advanced tab. Under Browsing, look for Enable Install on Demand. Untick.

Also, whilst he's there, scroll down to Security, and tick Empty tempory Internet....
Apply and OK.

If that doesn't work, can he rightclick on the download link, and choose Save target As?

Regards

eddie
 

mrcoons

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Joined
Apr 17, 2001
Messages
270
Thanks Eddie. I'll certainly pass that along but I think he has given up in dispair!! He said that he finally got AOL IM to work but that his password had been changed and he was still trying to get thru to their support line to get it reset.

Mark
 
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