1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

A question about IM's

Discussion in 'All Other Software' started by mrcoons, Oct 9, 2003.

Thread Status:
Not open for further replies.
Advertisement
  1. mrcoons

    mrcoons Thread Starter

    Joined:
    Apr 17, 2001
    Messages:
    270
    I have a friend who lives in another part of the country from me (which means I do not know very much about his PC) and got an email from him asking me for help with a problem he is having.

    Here is his problem: "I got a notice from MSN that I needed to download the latest version of MSN IM; I go through the procedures; only to have the following error come back: UNKNOWN EXTENSION ON FILE c\windows\temper~1\content.ie5\61mpqtu9\setup9~1.exe---I have no idea what that means. My PC is 5 years old---do you think it is too old for the upgrades. Tried to download AOL IM, and got the same error. "

    His PC is using Win95 and his harddrive has plenty of space available but that is all I know. He also tried to install Messenger version 5.0 (he was on version 4.x) but it failed the same way. I installed the same update he is talking about and did not have any problem. Does anyone have any suggestions?
     
  2. Miz

    Miz

    Joined:
    Jul 1, 2002
    Messages:
    2,146
    According to this MSN site, Windows 95 must use version 5. There is a link to download it at the above site.

    Since it went into a temp folder, I suspect he told the file to "open from this location" rather than choosing to save it.

    He should not attempt to "open the file from this location" but, rather, download it and then install it. He should get a window asking him where he wants to save the download and the handiest place is to save to the Desktop. The file is then easy to find to open and start the install as well as to find to delete when the installation is finished.

    I included the above details about saving and deleting the downloaded file in case they're needed.
     
  3. mrcoons

    mrcoons Thread Starter

    Joined:
    Apr 17, 2001
    Messages:
    270
    Miz, that certainly makes sense. I will pass this along to my friend and post his results when he lets me know how he fares.

    Thanks!!! Mark
     
  4. mrcoons

    mrcoons Thread Starter

    Joined:
    Apr 17, 2001
    Messages:
    270
    Well my friend certainly has himself in quite a pickle now. When he tries to download the correct version of MSN Messneger it displays the panel asking what to do with the download but when he clicks on 'Save' nothing happens, or so he is telling me.

    Heaven only knows what version of IE he is using, but I suspect that it's so old that something is not compatable with the download he is trying to do. I had him try to download ICQ but the same thing happens when he tries to download anything now.

    He was originally able to download Messenger 6.0 but ever since he tried to install it and it failed he has been unable to do any downloads.

    Any suggestions anyone?

    Mark
     
  5. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
    Mar 19, 2001
    Messages:
    33,405
    Hiya Mark

    This seems to be a general thing that happens at that site. You're the third person that has mentioned this.

    Make sure that he has Install on Demand unticked:

    Tools | Internet Options. Advanced tab. Under Browsing, look for Enable Install on Demand. Untick.

    Also, whilst he's there, scroll down to Security, and tick Empty tempory Internet....
    Apply and OK.

    If that doesn't work, can he rightclick on the download link, and choose Save target As?

    Regards

    eddie
     
  6. mrcoons

    mrcoons Thread Starter

    Joined:
    Apr 17, 2001
    Messages:
    270
    Thanks Eddie. I'll certainly pass that along but I think he has given up in dispair!! He said that he finally got AOL IM to work but that his password had been changed and he was still trying to get thru to their support line to get it reset.

    Mark
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/170823

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice