Solved A simple problem to solve.... you would think!

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UpFromIneptitude

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Here's the situation: I was about to back up my files by transferring them to an external hard drive and was in Documents for that purpose, when I did something that triggered a 'spinning circle' (called a Throbber I believe). I waited for a few minutes but the throbber continued to be there, and the computer continued to do whatever it was doing, so I closed the Windows File Explorer, hoping to start fresh without a throbber. But when I opened the new Windows Explorer the spinning circle was still there and instead of being there for a few seconds--as the green line went left to right across the top and then presenting Documents, Downloads, Music, Videos, etc. when the green line completed its journey, with the spinning circle disappearing as it always does at that point-- the throbber remained, as the green line went 99% of the way across and then stopped.



My initial reaction was to give it as much time as it needed, especially since the words 'This folder is empty' were there, which is always the case when I first open the Windows Explorer for the day, but 'This folder is empty' normally disappears after a few seconds along with the spinning circle, but this time, because it was not completing the process for some reason, the spinning circle remained. I decided to give it more time, but now 'giving it more time' is obviously not enough since that was 20 hours ago! The green line is still there, 99% of the way to completion, but not progressing!



I was going to use the Task Manager and click End Task for the Windows Explorer but the fact that the words 'This folder is empty' were there gave me pause. I was afraid I would lose all my files! So I'm here, asking for advice on how to safely proceed: how I can end this impasse while not jeopardizing any of my files.
 

TerryNet

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I was about to back up my files by transferring them
Transferring files is not backing them up. To back them up you need to make copies, not just move them somewhere else.


I was afraid I would lose all my files! So I'm here, asking for advice on how to safely proceed: how I can end this impasse while not jeopardizing any of my files.
If you have no backups and left the computer busily running for 20 hours I'd say you've already jeopardized your files. I would Restart the system.
 

UpFromIneptitude

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Thanks for your responses, TerryNet! I was actually simplifying when I said I was transferring my files. Of course, if I had merely transferred them, you'd be right-- I would not be backing them up. What I actually was about to do was copy them to one external hard drive and then transfer them to a second.

As it turned out, I used the Task Manager to restart the Windows Explorer and everything proceeded uneventfully from that point on, so I was needlessly worried!
 

TerryNet

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You're welcome. :) Glad you got the situation under control now. I've found that needless worry is the best kind--but only after it's over!
 

UpFromIneptitude

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TerryNet says, "I've found that needless worry is the best kind--but only after it's over!"

TerryNet, I'm as glad that Tech Support Guy acquired your services as I am that the Yankees snatched up free agent Gerrit Cole. Not only does the public get a Microsoft MVP to solve their computer snafus but someone who also has an Inner Oscar Wilde to spice up his responses!

And a dog so handsome Lassie would slink away in shame!
 
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