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A small problem

Discussion in 'Windows XP' started by SemiSlow, Feb 1, 2007.

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  1. SemiSlow

    SemiSlow Thread Starter

    Joined:
    Feb 1, 2007
    Messages:
    19
    Hi all,
    I'm new to this site. After searching the archives for a problem close to the one I'm having I came up empty so I decided that it would be best to get individual help. I've been having, what I would consider, a minor problem with my machine. There is a folder that, whenever it is clicked, causes this error message to pop up "Windows Explorer has encountered a problem and needs to close." I am then given the option of sending or not sending an error report to Microsoft. I can't do anything with this folder. One click and that error message pops up and the window closes. Recently, I've noticed that whenever I right click and try to "save as" a file on the web I get an error that says " The filepicker was unexpectedly closed by Windows." There is no text in the gray area, that message appears in the blue title bar part of the pop up. I can then only choose "OK" and the window I'm working in freezes. I cannot delete the folder because it has files in it that I need and it's impossible anyway becuase of the Explorer problem. I really want help to do 3 things: 1. Find out what's causing these problems 2.Get my files back and 3. Delete or fix the folder so as to stop the problem. Any and all help would be much appreciated! Thank you.
     
  2. throoper

    throoper Trusted Advisor

    Joined:
    Jan 20, 2007
    Messages:
    5,176
    Hi SemiSlow, Welcome to the forum.
    Have you tried getting into the folder in Safe Mode. To do that,tap F8 before the Windows logo appears when you boot up. Before you delete it, is it a folder you made?
    T.
     
  3. SemiSlow

    SemiSlow Thread Starter

    Joined:
    Feb 1, 2007
    Messages:
    19
    Hello, thanks for the welcome and the help. I did in fact try doing that. The result was the same. As far as it being a folder I created, yes it is. Further help would be appreciated.
     
  4. throoper

    throoper Trusted Advisor

    Joined:
    Jan 20, 2007
    Messages:
    5,176
    Hi SemiSlow,
    Your problem seemed familiar so I hunted up the thread I'd seen on another forum. http://www.cybertechhelp.com/forums/showthread.php?t=144107. Sounds like that could be the same problem.
    To get into the folder, you could try typing the path ( for example, C:\Documents and Settings\folder)into the address bar of a folder and hit go. Sometimes that opens a folder you can't click on,don't know why though. Post back if anything there helps or not.
    After rereading your post, I'm concerned about the problem with web pages coupled with the locked folder (any connection?).I would suggest having this thread moved to Security and having the experts checking you out for any Mal-ware problems that might have caused this just to be safe.
    T.
     
  5. SemiSlow

    SemiSlow Thread Starter

    Joined:
    Feb 1, 2007
    Messages:
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    That is in fact the same problem I'm having. Thanks for the help. Only trouble is, those guys didn't seem to come to any solution either.
     
  6. throoper

    throoper Trusted Advisor

    Joined:
    Jan 20, 2007
    Messages:
    5,176
    I noticed that but thought you might have better luck with the suggestions. I'm guessing you couldn't get in via the address bar. Any chance you could right click the folder and just get a menu ( I know it won't open or delete from it ) without it crashing?
    T.
     
  7. Old Rich

    Old Rich

    Joined:
    Jan 17, 2003
    Messages:
    10,254
    What is in the folder? . .
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,302
    I received your e-mail but I don't think this is a security issue, however, let's check.

    Click here to download HJTsetup.exe
    • Save HJTsetup.exe to your desktop.
    • Double click on the HJTsetup.exe icon on your desktop.
    • By default it will install to C:\Program Files\Hijack This.
    • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
    • Put a check by Create a desktop icon then click Next again.
    • Continue to follow the rest of the prompts from there.
    • At the final dialogue box click Finish and it will launch Hijack This.
    • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    • Click Save to save the log file and then the log will open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.


    Also, clear your cookies and history cache and your Temporary Internet files out.
     
  9. Bob Cerelli

    Bob Cerelli

    Joined:
    Nov 2, 2002
    Messages:
    22,468
    Can you get to the folder from a command prompt rather than using the Explorer?
     
  10. SemiSlow

    SemiSlow Thread Starter

    Joined:
    Feb 1, 2007
    Messages:
    19
    Thanks for all the help and sorry for the delay in answer all of you. As far as getting into the folder via command prompt: Frankly, I have no earthly idea how to do that. I can't access the folder via manually typing in the path on in the address bar, it just causes firefox to crash.
    Cookiegal, I appreciate the quick response and willingness to help. Here is my HiJackThis Log.

    Logfile of HijackThis v1.99.1
    Scan saved at 7:33:06 PM, on 2/5/2007
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\McAfee.com\VSO\mcvsshld.exe
    C:\Program Files\McAfee.com\VSO\oasclnt.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    c:\progra~1\mcafee.com\vso\mcvsescn.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe
    C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
    C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
    c:\program files\common files\aol\1104948687\ee\ComputerCheckup.exe
    c:\program files\common files\mcafee\mna\mcnasvc.exe
    C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    C:\PROGRA~1\McAfee\MSC\mctskshd.exe
    C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\WINDOWS\System32\svchost.exe
    c:\progra~1\mcafee.com\vso\mcvsftsn.exe
    C:\WINDOWS\System32\wdfmgr.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\System32\wbem\wmiprvse.exe
    c:\program files\mcafee\msc\mcuimgr.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    c:\program files\common files\aol\1104948687\ee\aolsoftware.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1104948687\ee\AOLSoftware.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
    O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
    O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
    O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACDSYS~1\ACDSee\CAMDET~1.EXE
    O4 - HKLM\..\Run: [Error Nuker] C:\Program Files\Error Nuker\bin\ErrorNuker.exe autostart
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O16 - DPF: YExplorer1_8US.CAB - http://photos.groups.yahoo.com/ocx/us/yexplorer1_8us.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.aol.com/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab
    O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    O23 - Service: McAfee Log Manager (McLogManagerService) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
    O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    O23 - Service: McAfee Task Scheduler (mctskshd.exe) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mctskshd.exe
    O23 - Service: McAfee User Manager (mcusrmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
     
  11. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
    One of the other techs namely simpswr asked what is in the folder that you can not gain access to? This is a great question because if there is a corrupt file or possibly an empty file in there then you might never gain access to this folder.

    Also have you recently re-installed Windows as a repair or otherwise like over the old version then certain folders might not be accessible.

    You might want to try this program:

    How to take ownership of a file or folder in Windows XP
    http://support.microsoft.com/Default.aspx?kbid=308421
     
  12. SemiSlow

    SemiSlow Thread Starter

    Joined:
    Feb 1, 2007
    Messages:
    19
    Nothing special in the folder. Mostly family pictures of vacations and the like. I think this all started (I think....I could be wrong) when I "saved as" a picture of a sign from san diego to show someone what I was talking about. It was off of a random website I found via Google Image Search. Is any of that relevant? Also, thanks for the link ozrom1e but I can't click the folder at all. Any click causes explorer to crash and My Documents (the parent folder) to close.
     
  13. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
    I think you have a corrupted or empty picture file in this folder and the only way to clear it up amu be to try and delete the whole directory. But there may be another way you might be able to use a Linux disk from Knoppix to load the computer with and then access the folder thru this and find or retrieve the files to another directory.

    http://www.knoppix.org/
     
  14. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,302
    I don't see anything malicious in your log but it might be a good idea to do a couple of scans anyway to see if anything turns up.


    Download AVG Anti-Spyware from HERE and save that file to your desktop.

    When the trial period expires it becomes feature-limited freeware but is still worth keeping as a good on-demand scanner.


    1. Once you have downloaded AVG Anti-Spyware, locate the icon on the desktop and double click it to launch the set up program.
    2. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
    3. On the main screen select the icon "Update" then select the "Update now" link.
      • Next select the "Start Update" button. The update will start and a progress bar will show the updates being installed.
    4. Once the update has completed, select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
    5. Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
    6. Under "Reports"
      • Select "Automatically generate report after every scan"
      • Un-Select "Only if threats were found"
    Close AVG Anti-Spyware. Do Not run a scan just yet, we will run it in safe mode.
    1. Reboot your computer into Safe Mode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.

      IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning as it may interfere with the scanning process:
    2. Launch AVG Anti-Spyware by double clicking the icon on your desktop.
    3. Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
    4. AVG will now begin the scanning process. Please be patient as this may take a little time.
      Once the scan is complete, do the following:
    5. If you have any infections you will be prompted. Then select "Apply all actions."
    6. Next select the "Reports" icon at the top.
    7. Select the "Save report as" button in the lower lef- hand of the screen and save it to a text file on your system (make sure to remember where you saved that file. This is important).
    8. Close AVG Anti-Spyware and reboot your system back into Normal Mode.


    Please go HERE to run Panda's ActiveScan
    • You need to use IE to run this scan
    • Once you are on the Panda site click the Scan your PC button
    • A new window will open...click the Check Now button
    • Enter your Country
    • Enter your State/Province
    • Enter your e-mail address and click send
    • Select either Home User or Company
    • Click the big Scan Now button
    • If it wants to install an ActiveX component allow it
    • It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
    • When download is complete, click on My Computer to start the scan
    • When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report


    Come back here and post a new HijackThis log along with the logs from the AVG and Panda scans.


    I see an entries in your HijackThis log for Symantec and McAfee anti-virus programs and this can cause conflicts. Did you uninstall Norton via the control panel?


    Also, your Java is an older version so go to Add/Remove programs and uninstall all previous versions.

    Now go here and install the latest version of Java.
     
  15. SemiSlow

    SemiSlow Thread Starter

    Joined:
    Feb 1, 2007
    Messages:
    19
    Those programs crash when they try to scan the folder in question. This problem is starting to bug me a little bit. Have you guys run into anything like this before?
     
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