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Solved ac adapter power type cannot be determined

Discussion in 'Hardware' started by nottaken, Oct 13, 2016.

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  1. nottaken

    nottaken Thread Starter

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    Hi everybody... my step daughter is having a problem with her dell precision m6300 laptop. Whenever she turns on her laptop, she gets the above message. The laptop will not go past this screen without the current plugged in. I also cannot access the bios menu or any setup menu or the desktop. It's just stuck on this one screen. I'm thinking it could just need a new charger but I'm not sure, any help would be appreciated.
     

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  2. flavallee

    flavallee Trusted Advisor

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    I previously owned 2 Dell Precision M6300 WorkStation laptops, so I'm familiar with that message.
    If you use other than the 130W power adapter that came with it(especially if it's lesser wattage), that message will appear during startup.
    I'm guessing your stepdaughter is using a different power adapter with that laptop.
    There's a setting in the BIOS that allows you to turn off or disable that warning message.

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  3. nottaken

    nottaken Thread Starter

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    The charger she has has been working find for a long time even though it may not be the original one. Also I already tried to enter the bios menu during boot up and it will not let me, it is just stuck on this screen.
     
  4. flavallee

    flavallee Trusted Advisor

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    As soon as you press the power button to start that laptop, start tapping the F2 key without interruption until the BIOS setup screen appears.

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  5. nottaken

    nottaken Thread Starter

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    That is actually exactly what I did... while do so the prompt "preparing go enter setup" appears, but it never enters the bios menu...
     
  6. Gr3iz

    Gr3iz

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    How about with the charger disconnected? Will it run on just the battery?
     
  7. nottaken

    nottaken Thread Starter

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    No it will not unfortunately...
     
  8. managed

    managed Trusted Advisor Spam Fighter

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    If the problem is a flat battery it should charge up if the charger is connected to the mains with the laptop itself switched off.
     
  9. nottaken

    nottaken Thread Starter

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    No, if the battery is dead it would not charge at all... since the battery could be dead, it could be the reason why it is stuck on that screen. I'm just trying to bypass that screen to find out for sure.
     
  10. Gr3iz

    Gr3iz

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    You can test that by removing the battery and attempting to run with the adapter only.

    I've seen that message when the little pin inside the plug is broken/missing, too.
     
  11. nottaken

    nottaken Thread Starter

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    So if I remove the battery and the laptop turns on with the adapter plugged in, the battery needs to be replaced? Otherwise, the adapter needs to be replaced?
     
  12. Gr3iz

    Gr3iz

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    In a perfect world, yes. There is a possibility that there is a problem with the motherboard that prevents the battery from charging, or that prevents the adapter from being recognized.
     
  13. managed

    managed Trusted Advisor Spam Fighter

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    I said if it was flat not dead.
     
  14. Gr3iz

    Gr3iz

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    What's the difference? ;-) From all I can find, a "flat" battery is the British way of saying a "dead" battery.
     
  15. managed

    managed Trusted Advisor Spam Fighter

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    No, a flat battery is a battery that has zero charge. a dead battery is a battery that will not charge at all.
     
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