Access Denied to User folder. "Computer Name" change

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Daily Llama

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Joined
May 15, 2003
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25
I've got a customer who's XP Pro box crashed. He Re-Installed XP Pro using the "Delete existing Windows folder" option. Now he can't gain acces to his previous user "Documents and Settings" folder even after recreating the same user and password in the new install. I'm thinking this is because the Windows "Computer Name" has changed. Anyone know of a way to get into and change the old computer name to the new computer name?
 
Joined
Oct 21, 2002
Messages
759
Logged on as administrator, use windows backup to backup the folder to another location on the hdd, then restore it to the administrators my documents. What's happened is he likely had the files encrypted. Then he will have to remove encryption, or undo make this folder private.
When he reinstalled, he lost the sid for that account, it means he's locked himself out of those files.
http://www.microsoft.com/technet/tr...nb_efs_lnfx.asp
http://www.microsoft.com/technet/tr...ry_overview.asp
http://www.microsoft.com/windows200...r_encrypted.htm
 
Joined
Jul 4, 2003
Messages
4
Hi downtime,
somehow I opened the file but it is showing special characters only. how should I fix it?
 
Joined
Oct 21, 2002
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759
Bizarre, all the good info on efs is gone. The white paper, everything, poof.
Use microsoft backup to backup that folder, then use it again to restore it to administartor's my documents. Then right click the folder and look through the tabs for a check box saying make this folder private. Remove the check mark, and see if you can access the files. Do this logged on as administrator.
 
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