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Access is denied - 0x80070005 - cant back up

Discussion in 'Windows Vista' started by Pinktech, Jan 16, 2011.

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  1. Pinktech

    Pinktech Thread Starter

    Joined:
    Jan 15, 2011
    Messages:
    2
    Hi

    I'm new to the forum and not overly computer literate so please be gentle !

    I have a Sony Laptop with Vista Business.

    I back up using the save and restore facility on the lap top to an external hard drive connected via a USB.

    I have a daily back up schedule.

    Befroe Christmas it stopped backing up - initially because the destination drive was full , and then because of the above error.

    I've looked through all the answers to this on Tech Guy, I've re-formatted the destination drive, I've moved to manual back up , stopped the schedule , turned off de-frag tool.

    Nothing seems to work.

    It gets to virtually the end of the back everytime and then the error appears and the back up fails.

    I HAVE managed to do a full back up once - backing up the whole PC as a shadow copy, but a cant do a scheduled periodic back up of files.

    Occasionally It seems to co-incide with my security protection ( Microsoft essentials ) finding a tool that it says is used for downloading malware - as this keeps recurring and started about the same time.

    As it stands I'm doing a manual back up of my files - but it is a bit of a pain.

    Does anyone have any ideas on how to address the error so I can schedule back ups again

    Thanks
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,575
    What backup program are you using?
     
  3. Pinktech

    Pinktech Thread Starter

    Joined:
    Jan 15, 2011
    Messages:
    2
    Thanks for replying

    I'm using the Save and restore facilty built into the Sany Vaio Laptop - I was using Norton Save and Restore previously but lost confidence in it.
     
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