access mail

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hoglie

Thread Starter
Joined
Sep 14, 2006
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208
when I try to access my outlook account I keep getting this message
401 - Unauthorized: Access is denied due to invalid credentials
any help to fix this would be appreciated
 

lochlomonder

Colin
Trusted Advisor
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Jul 24, 2015
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3,497
You need to check your email address and password for any errors. If you still can't get in, try contacting Microsoft to see if you can reset the password.
 

hoglie

Thread Starter
Joined
Sep 14, 2006
Messages
208
I checked my email and password they were ok,but I reset my password anyway and it still gives the same error message.
 

lochlomonder

Colin
Trusted Advisor
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Joined
Jul 24, 2015
Messages
3,497
Are you retyping the updated password in when you try this? I'm just wondering if the old one is cached somewhere, and that's causing an issue for you.
 

hoglie

Thread Starter
Joined
Sep 14, 2006
Messages
208
yes I'm using the new password,I even used ccleaner clear everything just incase still no different outcome
 

hoglie

Thread Starter
Joined
Sep 14, 2006
Messages
208
I am,I've decided that since I use it as a backup email I might just setup a new account
 

hoglie

Thread Starter
Joined
Sep 14, 2006
Messages
208
For some reason it is working again,must have been a microsoft problem. Thanks for the help
 
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