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Acer 5100-3583 notebook keyboard & touchpad frozen..?

Discussion in 'Hardware' started by tngreg, Jan 7, 2008.

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  1. tngreg

    tngreg Thread Starter

    Joined:
    Oct 18, 2007
    Messages:
    10
    Got a user who has a Acer 5100-3583 notebook, the keyboard and touchpad are unresponsive after multiple reboots and standard trouble shooting yield no results.? The unit is only 14 months old and out of warranty.
    Any clues?

    It will read from DVD-ROM drive as it reads a DVD movie when inserted.
    No USB devices such as keyboard and mouse work either.

    Thanks
    Greg
     
  2. jazz3000

    jazz3000

    Joined:
    Apr 19, 2007
    Messages:
    2,503
    - in windows, press Fn+F7 (or the combination you have to activate/deactivate touchpad
    - In the bios (press F2 when it appears the ACER screen when booting), be sure that the Tpad is enabled.
    Purchase a usb mouse and keyboard and by pass the problem.
    Restore to an earlier date to make sure the configuration wasn't dumped somewhere along the line.
    Reformat the system.
    Check with Acer Site under troubleshooting to see if there are any other solutions.
    Last resort and if your capable open casing to check for loose connections. ( It does appear Acer has problems with touchpads frequently)
    Luck to you and this is about all the thoughts I came up with right now. Let us know...Jazz
     
  3. furhandmusic

    furhandmusic

    Joined:
    Jan 8, 2008
    Messages:
    3
    I'm having the same problem with a fry's GQ laptop. When you resolve your problem, let me know what you come up with. I'll do the same.
     
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