Hi I'm trying to sort out my friends laptop she had alot of programs including bear share which by using IObit uninstaller I've tried to remove. The laptop is running on windows vista as far as I can tell. There's no working antiviral program and I'm trying to connect to my network so I can download something to cover it as I'm fairly certain it's full of viruses. Her laptop connects to network but when I open internet explorer or chrome (she has both on here) neither works, it tells me DNS_PROBE_FINISHED_NO_INTERNET. I've restarted router, run diagnostics and nothing is working, please can anyone help?
TCP/IP stack repair options for use with Vista through 10.
Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt. [For Windows 8 thru 10: <Windows Logo> + x - Command Prompt(Admin)]
Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
Reboot the machine after all three commands; no need to boot after the 1st and 2nd.
From what I can determine, the Acer Aspire 5535 laptop originally comes with Windows Vista Home Premium 32-bit.
It appears to have these networking devices:
Broadcom ethernet
Foxconn or QMI wireless
What is the exact SNID number and serial number on that laptop?
Which country was it purchased?
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