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Acer Aspire laptop - grey screen

Discussion in 'Hardware' started by jobeclose23, Jul 24, 2015.

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  1. jobeclose23

    jobeclose23 Thread Starter

    Joined:
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    Hi -

    Having a problem with my Acer Aspire laptop. When I boot it up all I see is this grey screen:

    [​IMG]

    I recently had it hooked up via HDMI to a TV that was doing the same thing. Any ideas?
     
  2. Tanis

    Tanis

    Joined:
    May 29, 2006
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    First Name:
    Shane
    If you connect it to an external monitor and get the same problem, then it is more likely driver or graphics card hardware related, probably not an issue with the actual laptop screen. Unfortunately this can make diagnosis harder without physically getting hands on it.

    How old is the laptop?
    What is the exact model?
     
  3. jobeclose23

    jobeclose23 Thread Starter

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    Sorry - I wasn't clear. The TV had this problem and the laptop started having it after it had been hooked up to the TV.

    The laptop is about 3 years old, model no. V5-531-987B4G50Makk
     
  4. jobeclose23

    jobeclose23 Thread Starter

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    Update: I tried connecting my laptop to the TV via VGA and the display works fine on the TV but I get the same display as before on the laptop. Anyone have any idea where to go from here?
     
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