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Acer Aspire X1301 sound problem

Discussion in 'Windows 10' started by championless, Aug 22, 2018.

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  1. championless

    championless Thread Starter

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    Wondering if anyone can help me. We have just bought a Acer Aspire X1301 pc to hook up to our tv via hdmi. When trying to play sounds, it’s all distorted and tinny. We’ve tried different hdmi cables, different slot on the tv and headphones (sound was fine). I’ve updated the sound drivers and chipset, is there anything that can be causing this? It’s driving me crazy

    Have a video to show the error if required
     
  2. championless

    championless Thread Starter

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    Can anyone help please?
     
  3. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Is this using the speakers of the laptop or do you have some external speakers attached?
     
  4. championless

    championless Thread Starter

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    Hi

    It’s using the TV and the sound bar that it’s attached to. We’ve also tried using the sound on the tv and it’s the same. It’s not a laptop though, it’s a desktop machine plugged into our tv via hdmi.

    Thanks
     
  5. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Then the settings on the sound bar needs to be adjusted.
     
  6. championless

    championless Thread Starter

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    The sound bar works just fine for other hdmi slots though, the tv , PS4, switch and fire stick all play sound fine but the computer doesn’t. When we turn off the sound bar and just use the TV’s sound, it sounds the same, so that would suggest it’s not the sound bar right?
     
  7. DaveA

    DaveA Trusted Advisor Spam Fighter

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    What does is sound like when using the TV speakers?
     
  8. championless

    championless Thread Starter

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    Same as the sound bar. The only time it works ok is with headphones?
     
  9. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Then I would say that the TV is generating the issue out the normal connection, or the cable being used is the problem.
    Try a different sound cable.
     
  10. TerryNet

    TerryNet Moderator

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    My first suspect is the HDMI cable.

    My second suspect is the PC's HDMI connection. Remove the cable and reinsert it carefully and firmly a few times.
     
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