Acer Laptop on Vista keeps rebooting everytime it goes into sleep/shutdown!!

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nandakane

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May 30, 2009
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Hello
Here are the details of my machine:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 2999 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1308 Mb
Hard Drives: C: Total - 295242 MB, Free - 10655 MB;
Motherboard: Acer, JV50
Antivirus: AVG Anti-Virus Free Edition 2013, Updated and Enabled

I am not very technical so do not understand a lot of the comments on here I'm afraid. My laptop for a while now has not been able to go into sleep mode. Everytime I close the lid it reboots itself and comes back up with the black screen you get when it has crashed. Also I cannot turn it off. As soon as I try and turn it off it again restarts itself as if it has crashed. The laptop is permanently whirring away as it is never able to turn off unless we remove the power and let the battery drain, which is a bit extreme.

Please can you help as this is driving me mad! :)
 
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