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Acer laptop stuck on "ACER" screen.

Discussion in 'Hardware' started by vanBijsterveldt, Nov 23, 2014.

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  1. vanBijsterveldt

    vanBijsterveldt Thread Starter

    Joined:
    Nov 23, 2014
    Messages:
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    Hi, I'm hoping I'm posting this at the right place, if not please move.
    A week ago my girlfriends' laptop started giving an error message on boot saying "No bootable device, press any key".
    I tried a number of suggestions I found posted online to similar issues but to no avail. I didn't want to completely reset the machine since it was still under warranty, so I figured if we just submitted it for repair someone might be able to save more of her files. However; girlfriend lost the warranty/receipt. We gave up searching today so I went back in to try and reset it.
    I couldn't access the recovery partition of the hdd and gf didn't make a recovery disc.So I decided to try a reset using a recovery drive I made from my own Acer laptop (which, like hers, came with win8).
    This seemed to work, so I let it do it's thing. I checked back on it a while later and it was on 7%, but when I checked again it was stuck on the "ACER" boot screen. It was stuck on there for a couple of hours, not responding to any key input. When I restarted it (by holding power button to turn it off first) it again got stuck on the Acer screen. If I'm quick enough I can get into BIOS during boot, but not once it's stuck on the acer screen.

    Do you have any ideas what I can do/try to get this thing working again?

    Specs:
    Acer Aspire e1-531
    Windows 8
    HDD= Toshiba MQ01ABD050
     
  2. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
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    First Name:
    Allan
    Unless your laptop is the same model as you girlfriend's - or at least from the same laptop series - your recovery disk won't work, mainly because it will try to install the wrong drivers.

    I think your best bet is to try to get it fixed under warranty. You may not need the receipt, you can check the laptop's warranty status here :- https://www.acer-apac.com/acer_web/
     
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