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Acer laptop with HEADSET jack does not recognize my headset

Discussion in 'Hardware' started by valentina.ranero, Sep 17, 2017.

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  1. valentina.ranero

    valentina.ranero Thread Starter

    Sep 17, 2017
    I have an Acer Aspire V 15 (V5-591G-55pv) laptop. The laptop has a HEADSET jack (it shows a little symbol next to it referring to a headset with mic and headphone) and i have a headset that has 2 wires. 1 is for the headphones and the other is for the microphone, so i am using a headset adapter that came with the headset itself. I have used the microphone and the headset adapter on my PS4 controller and it works so the microphone is not defected. my computer does not detect my headphones but still plays audio through it, and the microphone is not detected. PLEASE HELP!!!!!!
  2. lunarlander


    Sep 21, 2007
    Does the microphone have a on/off switch? Switch it on and see.
  3. plodr


    Jun 27, 2014
    First Name:
    You have to turn off the internal microphone so the eternal can be used. (I went round and round this issue with someone else either here or another forum last month).

    Another option: use a USB connected microphone.
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