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Acer Windows 8.1 issues waking up/restarting

Discussion in 'Windows 8' started by Heather340, Feb 16, 2015.

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  1. Heather340

    Heather340 Thread Starter

    Joined:
    Feb 16, 2015
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    My Acer Aspire V5 laptop (Windows 8.1) has been having problems waking from sleep mode the last few months. The computer wakes up with the fan running, keyboard lights on, etc, but the screen doesn't turn on. If I have a second monitor plugged in, then the second monitor occasionally will run as the main screen upon start up while the laptop screen is black. Sometimes the screen will display the "Acer" initial startup screen and then go black.

    Manual restart of the computer will sometimes work after several restarts. I do a power drain if this doesn't work (turn off computer, unplug, remove battery, hold down on/off button for ~1 min, replace battery, plug in computer, turn on). Most of the time this allows the computer to turn back on normally.

    Does anyone have any ideas as to why this happens so I can attempt a permanent fix? Is there residual power left or static in the hardware that causes the screen to malfunction? I use my laptop for work, so am constantly transporting it back and forth in sleep mode so I can leave applications open.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 5939 Mb
    Graphics Card: Intel(R) HD Graphics 4000, -1920 Mb
    Hard Drives: C: Total - 462258 MB, Free - 100123 MB;
    Motherboard: Acer, Aspire V5-571P
    Antivirus: Windows Defender, Disabled
     
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