1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Acpi.sys BSOD Please Help!

Discussion in 'Windows 7' started by alecstheone, Jan 16, 2013.

Thread Status:
Not open for further replies.
Advertisement
  1. alecstheone

    alecstheone Thread Starter

    Joined:
    Aug 1, 2011
    Messages:
    17
    Hello guys!

    I recently got 2 BSOD referring to Acpi.sys. I couldn't found out what were causing these BSOD's and I'm asking for Your support. Just before the BSOD appears, the PC is sluggish.

    My computer is a DELL PRECISION T5500, hex core processor XEON 5675, video card: Quadro 4000, 12GB RAM ECC, 1.5 TB HDD and Im running Windows 7-64 bit

    I have the latest drivers.

    Here's the link of the uploaded BSOD's.

    http://ge.tt/8bTpOcV/v/0

    If someone can detect the cause I'll be very grateful!

    Thank You very much!
     
  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Please provide the mini dump file, which is probably at
    c:\windows\minidump

    I am unable to read .rar files. Please upload it as a .zip.

    I tried the link you provided, but it notes .rar file type.

    RF123
     
  3. alecstheone

    alecstheone Thread Starter

    Joined:
    Aug 1, 2011
    Messages:
    17
  4. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Please see the attached .jpg , which, I believe indicates that the files are on the server as .rar.

    RF123
     

    Attached Files:

  5. alecstheone

    alecstheone Thread Starter

    Joined:
    Aug 1, 2011
    Messages:
    17
  6. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    I am uncomfortable visiting a non TGF site for the purpose of accessing an attachment.

    Please use TGF's "go advanced"
    Enter something into the text area.
    Left click manage attachments

    Left click "browse"
    browse to the .zip
    Left click "upload"
    Left click "close window"
    Left click "submit reply".

    RF123
     
  7. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    During what computer activity [ activities ] do the BSODs appear?

    Do they appear in safe mode?

    RF123
     
  8. alecstheone

    alecstheone Thread Starter

    Joined:
    Aug 1, 2011
    Messages:
    17
    I know how to upload the archive in this forunm but the problem is that the filesize is too big (1.4MB) and the maximum filesize for .zip attachments is 400kb. That's why I used other upload sites.

    1 BSOD was while playing Dota2
    2 BSOD was while watching a 3D movie
    3 BSOD was while surfing the web

    they were pretty random so I don't exactly know what was causing them.
     
  9. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    a :
    Thanks for your clarification.

    1.4 MB for 3 mini dumps, WOW!

    Left click the start button.
    RIGHT click "computer"
    Left click "properties"
    In the upper left, left click "advanced system settings"
    "advanced" tab, "start up & recovery section, left click 'settings" button.
    Is it set to kernel dump or small memory dump?

    We need "small memory dump". :)

    Be sure "over write . . ." is unchecked.

    If it is set to small mem dump, I suggest that you put mini dump file A into a folder, zip it & attach it.
    Repeat as necessary.

    RF123
     
  10. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Was the 3D movie watching from a local disk, or online / over the internet / over your LAN?

    Do you play Dota2 online or other?
    No offense. I don't play video games other than solitaire. :)
    So if I ask a question, it is to help me understand your situation.

    Which browser do you use?

    Without divulging too much personal information, if you feel comfortable, please tell us which web site you were viewing?

    If you were viewing the website with a browser other than IE9, use IE9.

    Does the BSOD appear every time you visit that site? If not, what %age?

    What other programs did you have open?

    Which computer security programs do you use [ anti virus, anti malware, firewall, etc ]?

    The more information you provide, the more quickly will be able to help you resolve your problem.

    RF123
     
  11. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Try safe mode with networking for the surfing BSOD.

    RF123
     
  12. alecstheone

    alecstheone Thread Starter

    Joined:
    Aug 1, 2011
    Messages:
    17
    Sorry for the delayed answer... I was in exams...
    Thanks for your suggestions! It's a lot of things I can try... Ill let you know the answer.
    Since a week or so I haven't received any BSOD.
    I uninstalled poweriso and powerdvd because someone suggested me that they may caused the BSOD.. and since than I haven't received any of them.. I hope its from them...

    Anyway I only received the BSOD 3 times when I plugged the PC to the TV so I don't know specific informations ...

    The 3d movie was from a local disk watched.
    I played Dota 2 over the internet.
    I use mozilla firefox 18.0.1
    I cant remember exactly the site because I usually have more tabs open but I know that youtube was running ant that many times when I switched to the youtube tab (in which the video was plying) the cursor was for e few seconds a little bit sluggish and then back to normal. And if I think better I think one of the BSOD was when switching to the youtube tab.
    I recently switched the pc back to my room to a normal monitor with a resolution of 1024x1280. Here I cannot see any lag when switching to the youtube tab :)
    The other while alt+tab to the game. (after alt tab the game interface appeared for about 4 seconds than bsod--- something like this...)
    The third one while scrolling through a movie.

    I had the antivirus (eset smart security system) open, Allshare, Serviio, Kies, and Steam as far as I remember. But only the av, steam and firefox ware active.

    And Im pretty sure that if I try saafe mode with networking I wont get the BSOD because I already told You I got it only 3 times and I cannot watch 3d movie or play game sin safe mode to properly test it.

    Anyway I'll still use the computer for a couple of days and if something comes out I'll post again.
     
  13. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    alex:
    Thanks for the reply. I hope your exams went well.

    When you are satisifed with the status of the situation, please mark the thread solved.

    RF123

    One can only hope. :)
     
  14. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1085547

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice