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acquiring network address nightmare

Discussion in 'Windows XP' started by Ouchybird, Apr 19, 2015.

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  1. Ouchybird

    Ouchybird Thread Starter

    Joined:
    Apr 19, 2015
    Messages:
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    Hello. I hope someone can help me. I'm trying to fix my wife's old laptop for her to use. It is a Dell Inspiron Mini 10 running Windows XP. It has always been a little on the slow side (I figured age/etc had a lot to do with this.) however after removing bitdefender and trying different AVs, I have crippled her system and have spent the last 48 hours trying to make it work.

    Here are my problems:

    The system takes about 5 minutes to bring up the taskbar. Once the taskbar is up, there is no internet connection. The icon at the bottom just sits there saying aquiring network address. It SEES the router, but refuses to connect to it.

    Complicating this problem is the fact that it has no CD drive and I have no thumb drive bigger than 128 MEGS. (I have missplaced my other ones.) No restore partition and no restore points.

    Please let me know what i can post to help you figure out what is wrong with this thing. I have tried so many suggestions from around the net and have not had a single one work.

    Thank you in advance for any help!
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,356
    First Name:
    Wayne
    do a tcp/ip reset

    Note the SP version, is it XP SP3 ?

    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Windows XP with SP2/SP3

    Start, Run, CMD to open a command prompt box
    (A new dialogue box - black with white font, will appear on the screen ):

    In the command prompt window that opens, type the following commands:

    Note: Type only the text in bold and red for the following commands.

    Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log and press enter

    Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog and press enter

    ReStart (reboot) the machine.

    Please note and post back - if you receive the following message :-
    Access is Denied

    please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Details also here
    http://support.microsoft.com/kb/299357
    also the link has a Microsoft Fix it p/color], which will do the above for you

    ------------------------------------------------------------------------
     
  3. Ouchybird

    Ouchybird Thread Starter

    Joined:
    Apr 19, 2015
    Messages:
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    First of all-many many thanks for the fast reply-I sincerely appreciate it!!!

    Ok-she has XP Home edition 5.1 Build 2600. SP3


    I attempted


    Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log and press enter


    and it responded with


    Initiation Function InitHelperDLL in IPMONTR.DLL failed to start with error code 11003.

    Then attempted

    Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog and press enter

    and it said

    Initiation Function InitHelperDLL in IPMONTR.DLL failed to start with error code 11003.

    Successfully reset the Winsock catalog. You must restart the machine in order to complete the reset.

    Then I restarted the computer.

    Taskbar still takes about 5 minutes to finally appear. Once it did, the problem remained.

    Thank you very much again!
     
  4. Ouchybird

    Ouchybird Thread Starter

    Joined:
    Apr 19, 2015
    Messages:
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    Also, for what it's worth, I couldnot manually start DHCP Client from within Services. I got the Error 1067 process terminated unexpectedly.
     
  5. etaf

    etaf Moderator

    Joined:
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    Messages:
    65,356
    First Name:
    Wayne
    can you do a restore to before you removed bitdefender ?
    did you use the removal tool?

    ------------------------------------------------------------------------

    Restore PC to an Earlier Date & Time

    Go Start>>All Programs>>Accessories>>System Tools>>System Restore

    • Click in the radio button Choose a different restore point
    • Click Next
    • put a tick in Show more restore points
    • Pick a Date before this happened
    • Click Next
    This should restore the PC to that time & date

    you may need to use safemode to do the restore. As the PC starts keep tapping F8 - a menu will appear - choose safemode


    windows 8
    http://www.pcadvisor.co.uk/how-to/windows/3443387/how-use-system-restore-in-windows-8/

    windows 7
    http://www.sevenforums.com/tutorials/700-system-restore.html

    windows vista
    http://www.vistax64.com/tutorials/76905-system-restore-how.html

    Windows XP
    http://www.howtogeek.com/howto/windows/using-system-restore-in-xp/
    ------------------------------------------------------------------------
     
  6. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    19,100
    First Name:
    Liz
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