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Acrobat Reader 8.1 Print Problem

Discussion in 'Digital Photography & Imaging' started by escapexls2001, Apr 14, 2008.

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  1. escapexls2001

    escapexls2001 Thread Starter

    Joined:
    Jul 10, 2007
    Messages:
    18
    Hello,

    I am supporting a user who is running Windows XP. When she opens a PDF file in Acrobat Reader 8.1 and attempts to print it the following comes out of the printer instead of the document:

    PCL XL error

    Subsystem:xlpaint

    Operator: Text

    Position: 9930

    It is important to note that PDF's sent to the user by a specific person do this. PDF's e-mailed from anyone else print fine. This only happens to one user. When the person who sends out the PDF's everyone else except this one user in question can print it without any problem.

    The printer we are using is a Toshiba e-Studio 2500c Super G3, and it is on a print server.

    Any help/suggestions would be greatly appreciated.
     
  2. PopPicker

    PopPicker

    Joined:
    Sep 21, 2004
    Messages:
    637
    Hi, have you tried printing the PDF on another computer?

    Any problems I ever had with Acrobat were resolved when I removed it and installed Foxit

    PP
     
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