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Solved Acrobat Reader & Firefox access problems

Discussion in 'All Other Software' started by raygdw, Jun 26, 2017.

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  1. raygdw

    raygdw Thread Starter

    Joined:
    Nov 11, 2001
    Messages:
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    Since yesterday I have had problems with both Acrobat Reader and with Firefox.

    With Acrobat I can open a document and then after a few minutes I get a pop-up saying the application was unable to start correctly. See Image

    With Firefox sometimes it opesn perfectly and other times I get a pop-up saying cannot access.... (see image)

    I have run Malwarebytes, I have checked properties > security > permission.

    I even uninstalled Firefox, deleted C:\Program Files (x86) Mozilla Firefox. And re-installed.

    With Acrobat I ran the repair facility.

    I also ran sfc /scannow

    I am now out of ideas.

    I note that the forum asks me to download SySInfo and I did.
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Pentium(R) CPU 2117U @ 1.80GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 2
    RAM: 3911 Mb
    Graphics Card: Intel(R) HD Graphics, -2012 Mb
    Hard Drives: C: 446 GB (339 GB Free);
    Motherboard: Acer, EA50_CX
    Antivirus: Kaspersky Internet Security, Enabled and Updated
     

    Attached Files:

  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    15,185
    First Name:
    Liz
    The FF popup is for a 32 bit version of the program. (note the (x86) behind the Program Files). Switch to the 64 bit version.
    https://support.mozilla.org/en-US/kb/switch-32-bit-64-bit

    I found this possible fix for the Adobe Reader Error.
     
    raygdw likes this.
  3. CeeBee52

    CeeBee52

    Joined:
    Nov 30, 2011
    Messages:
    88
    Hi. I tried to install Acrobat Reader several times before found the problem. I found that I had unchecked the ACTIVE X FILTERING option under TOOLS on Internet Explorer as it interfered with some programs. I enabled it by rechecking, reinstalled Acrobat Reader and waited until I had actually opened the program before unchecking ACTIVE X again (which you don't need to do - I just wanted this). Hope this helps.
     
  4. raygdw

    raygdw Thread Starter

    Joined:
    Nov 11, 2001
    Messages:
    493
    Thank you very much. I have followed your advice with Firefox and so far it seems to be working. Sadly the Acrobat tip is no helping. I had actually already tried that. I am therefore going to uninstall and reinstall it and will report back
    Again many thanks
     
  5. raygdw

    raygdw Thread Starter

    Joined:
    Nov 11, 2001
    Messages:
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    I do not have Internet Explorer. Upgraded to Edge, Chrome and Firefox and they do not have that facility. But thanks.
     
  6. plodr

    plodr

    Joined:
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    First Name:
    Liz
  7. raygdw

    raygdw Thread Starter

    Joined:
    Nov 11, 2001
    Messages:
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    All is now working after reinstalling Acrobat and changing Firefox to 64 bit version
    Thanks
     
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