Activity history on Windows 10 laptop

Status
This thread has been Locked and is not open to further replies. The original thread starter may use the Report button to request it be reopened but anyone else with a similar issue should start a New Thread. Watch our Welcome Guide to learn how to use this site.

Kenny1

Thread Starter
Joined
Sep 25, 2006
Messages
240
Hello,
Last April 2021 my neighbor purchased a Dell laptop he described as “open box” and “essentially new condition”, he was told. Since then he says he’s hardly used it and now he wants to quit Windows altogether and go Apple. So he asked if I am interested in the Dell laptop and I said maybe, so he let me take it home to try it out for a couple days.

When I got back home, it wasn’t long before I noticed the laptop’s battery wasn’t charging and I reached for the phone to call Dell tech support. Once I started talking
with someone, it wasn’t long before the conversation took an unexpected turn as this young woman from India started searching the system for anything she could find about this laptop. By the time I got off the phone she had really shed some light on this laptop's surprising history.

First, it looks pretty unlikely that this laptop was even remotely new when he bought it. The device was manufactured March 22, 2019 and the original owner bought it brand new less than a month later. My Indian detective dug up the original invoice dated April 18, 2019 and the original warranty was first activated April 15, 2019 -- 3 days before the invoice date, oddly.

My friend has been the owner since early April 2021 and when I run systeminfo in Command Prompt I can see the following install took place on April 10, 2021on April 10, 2021:

OS Name: Microsoft Windows 10 Home
OS Version: 10.0.19042 N/A Build 19042

And under “Registered Owner” for that install I can see my friends email address so this install seems like a reliable indicator of the start of his ownership of the laptop.
There are some other mysterious dates, though, that make me wonder if they correspond to a new owner? For example, in Bios under “Ownership Date” 7.31.19. is listed -- Just a date, no name or email that I can see. I believe 7.31.21 also corresponds to another major Windows install, I can’t recall where I saw it though, and don’t know if a name or email was visible.

Another anomalous date, Dec 7, 2019 is seen at C:/Windows/Preferences/ as the date the C:/ Windows folder was created -- and if I understand correctly, it means that is the date when Windows was first installed on this machine -- at least that is what I thought I read, but that can’t be correct, as we know this laptop was in service and was running Windows as of March or April 2019. I need some help to understand this madness.

So… for anyone who has managed to read this far, thank you! Some may be wondering, is there a question in our immediate future with this post?? And yes indeed I can assure you there is. I just felt it useful to provide a backdrop onto which this question can be projected. It may help, it may not. But before I hit you with the main query of this thread, please note there are actually a few queries throughout this post where I mention my confusion and uncertainty regarding various items. If anyone is astute enough to spot them and better yet, shed some light… I would be mucho appreciado!

OK the question I have been leading up to is this:

Does a permanent record exist anywhere, on or off this device, of all the activity to have occurred on this device since it’s manufacture date on March 22, 2019 all the way through and right up to the present moment? The activity wouldn’t even need to be specifically named, even something as simple as usage hours? The idea, for me at least, is more just for the purpose of evaluating a machine by how much it’s been used or useful. Kind of like the mileage on a car. Is there anywhere I can go to see how busy this laptop has been on each and every day or week or even just by month of it’s existence?

I’m also wondering if there is any way to identify how many different owners this device has had in its life. So that’s it really. How many people have owned this machine, over what time frames? And how many hours of active use has the device seen during it’s lifespan -- and if possible. data viewable across the duration -- in daily, weekly, monthly numbers, whatever.

Sorry for an errors, I just had to get this damn thing posted….
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
42,527
There are tools to show the battery life and hard drive use but nothing that i know of for the actual use.
 

Macboatmaster

Trusted Advisor
Spam Fighter
Joined
Jan 14, 2010
Messages
25,045
Last April 2021 my neighbor purchased a Dell laptop he described as “open box” and “essentially new condition”
As my colleague says there is no record on the computer NOW of the extensive detail you require.

However the proper enquiry lies from your friend to the seller, perhaps by way of docmentation that came with the invoice or other literature, or indeed was contained within the advert

OPEN BOX
usually means - a customer return, or a display model, with NO real duration of use.
For instance a customer could unpack, power on, use and then dtermine that the display was NOT what he was told, and excercise his right of return for not as described.

It does NOT usually cater for what you are finding

That all said - WHAT does Dell report on their website for the laptop
Enter the Serial number or service tag no from the laptop sometimes under the battery if it has the removable kind of battery
Warranty & Contracts | Dell UK

You of course need to chnage the website - top right of the screen on the link to your country
 
Status
This thread has been Locked and is not open to further replies. The original thread starter may use the Report button to request it be reopened but anyone else with a similar issue should start a New Thread. Watch our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top